CentralSquare Field Ops 4+

Good for what it is but …

Got Field Ops when we switched systems recently & for basic CFS info & very rudimentary searches it’s great. With the most recent couple of updates it has kept the location services on even though I chose “only while using app” & the background refresh has been awful, it stays on all the time & heavily drains my battery. I’m off duty & location sharing off. I have to force quit the app & only open it when I need to see a call. I forgot yesterday afternoon and in the past 24 hrs this app was responsible for 82% of all battery usage! It still has a delay to refresh & pull info from the servers when I open the app so background refresh is pointless & it has never used this much resources before the updates. Unacceptable.

Developer Response ,

Hello thebudda0424, we are sorry to hear you are experiencing issues. If you have already reached out to Central Square Support and have a case ID number we would be more than happy to look it up and assist you with your issues. If you have not reached out to Central Square Support I would recommend reaching out to them or contact your agency administrator to do so. We care about our customers and producing a quality app to provide critical information when you need it most. If you have additional insights or information you can share, please reach out or have your agency contact our Support team if they have not already, so that we may assist further.

Great idea. Horrible execution.

The idea of having your mobile CAD platform on your smartphone is terrific. Being able to run a driver's license or a license plate without having to return to your vehicle or call dispatch over the radio can be an invaluable tool.
However, the implementation of this product is subpar.
Officers feel a high level of uncertainty and doubt when using the program to take videos, photographs, and most importantly, audio statements from witnesses, suspects, and victims, knowing that the chances of the information not making it to your case are relatively high.
It doesn’t help that since CentralSquare purchased Zuercher, the level of customer service and the impressions from the company on whether they care for their customers continues to decline significantly; a common effect when dealing with a monopoly.
My advice to everyone if your organization chooses to purchase this product, be sure to use a secondary backup for anything that you can’t regenerate or duplicate, i.e., photos, videos, audio.

Developer Response ,

We're sorry to hear your experiencing issues, DWR508. Please contact Support to better help troubleshoot and resolve any issues surrounding media collection and upload.

Improving but needs more improvement

The app is definitely getting better from when my agency first got it and I do really enjoying be able to mark my self busy or assign myself to a call when I am not at my CAD but the app still shows call notes out of order, shows units available when they are not even on duty, and the map is horrible. I definitely like the idea and it has gotten a lot better but it still needs improvement