After seeing an advertisement that looked great I decided to download the app and check it out. I was immediately asked to check one of I think it was four circle options. I meant to tap the free trial option, I’m not sure if I touched the wrong option or not. I looked at the app for maybe a half hour, I didn’t see anywhere on the actual app where I could do what the advertisement said I could do. It also looked confusing and wanted go-pro fees just to get what I thought would come along with the app. At any rate, after checking it out for a half hour, I decided to cancel and delete, which I did. But then I noticed that the cancellation was for next year, 2026. So I requested a refund. My refund was denied, so I asked again and again, and each time was denied. I was sent a message from the developer, so I sent them a message and they said it’s up to apple. I spoke with an apple rep and they said they can’t override the previous decision by their “team”. I’m not 100% certain if I hit the free trial button or the one year button, I’m 62 years old and my vision isn’t that great. But after only looking over the app for thirty minutes, cancelling and deleting, you’d think you wouldn’t be charged. Now that I’ve been forced to pay for the app and I’m really looking at it and trying to use it, it seems like a worthless app to me. It really can’t perform what the original advertisement claimed, that got me here in the first place!
Hello! We take user concerns seriously, and we want to assure you that it is impossible for our app to charge a user without their explicit confirmation. Please get in touch with us at support@aiby.com so that we can make things right and provide you with the accurate information on how to request a refund for your in-app purchase.