Chegg - 대학생 과제 도우‪미‬ 4+

Device Limit?

The only reason Im writing a review and giving it 3 stars is just for this device limit, I have no problem with it just giving me a limit of devices, at first I just logged in through safari in both devices and It was fine but when I downloaded the app to use it on one of the devices I was already logged into, it read it as a new one and it said that I needed to swap devices and there’s only one swap per month allowed, I didn’t mind, I just uninstalled the app from my phone and kept logging in through safari and I had no problem with it, but the last two times I’ve tried to post a question, it asks me to download the app so I be able to post a question, it doesn’t let me do it through safari like it used to, I prefer to use safari than the app because I just type in the question on google and if chegg doesn’t have it It shows me other places where it is and I dont have to type it in twice like I would do If I used the app and it didn’t have the answer. I need two different devices because sometimes I can’t use my phone, so if I have to choose between swapping the device and posting a question now and not being able to use this anymore since I’m not allowed to use my phone sometimes, or not posting the 20 questions THAT IM PAYING TO POST, I don’t think this is worth the 15 bucks. Please fix this, I’ve read the other reviews and I know I’m not the only complaining.

Too expensive for college students

Chegg is super helpful but not a possibility for many college students. It gets very real when you have to decide if you want to eat or get homework help. It would be nice if college students who sign up with a .edu email could have 3 people on an account (“family plan”) can pay $5 each for the subscription each month. I am currently writing this as I got locked out of my account for using a vpn (I also travel a lot and use my account in different places). I also regularly use my account on a few devices at once and it won’t let me use it anymore. I don’t know how willing they are to help but I assume lots of the people working for chegg were once college students with very limited funds who would have loved to have this resource. It is sad that limiting funds can be the difference between academic success and failure. I have a calculus test this Friday and now I’m not sure what I am going to do, I have gotten used to studying with chegg. I would really appreciate some help with this :(
UPDATE: the developers respond very nicely to the reviews saying that they can help if we email chegg support, I emailed them months ago and I NEVER GOT A RESPONSE. This company only cares to look good in the reviews but they will not actually help you💗

개발자 답변 ,

Hey there, apsasha! We really can't thank you enough for your feedback in regards to this service. We would love to go over this with you and ensure we get this addressed. Send an email to appfeedback@chegg.com with 'iTunes Review' as your subject and we'll do all we can for you. We hope to hear from you soon!

Great

It is a very helpful tool for when you get stuck on questions but the reason it doesn’t get 5 stars is because on the app you are not able to post a comments. As someone who owns multiple devices I must say I absolutely HATE how we are only allowed 2 registered devices. For instance, say I post a question on the app and I have a question for the person who kindly took on my question, I am unable to may any comment and must go to a web browser to just make a comment, very inconvenient.. along with that I have the app on my iPad and my laptop registered as my 2 devices for the service, I recently came home for break and left my laptop at my apartment since it is an inconvenient to bring to and from my apartment and we are on break and the homework I have on break is material I am able to do on my iPad. But since my laptop is back at my apartment I had to use the web browser to log into Chegg just to post my comment which I then had to register the iPad again to the service and waste my monthly device swap which they only give you 1 swap for each month. I would like for them to at least update the app to where we can see comments and write comments just like the web version.