iPhone Screenshots


Chicago Works app will allow you to make service requests to 311 and track issues as they are addressed. Simply put, you can watch your tax-dollars work for you. Chicago Works is a mobile application developed by 2pensmedia and Ald. Ameya Pawar. The first version of the app came out while Ameya ran for alderman. Chicago Works was the first service request app developed in Chicago. After the election, 2pensmedia and Ameya worked with the Mayor’s office and fellow alderman to develop a more robust app that plugs into the Open311 framework.

"Very helpful - Helped me track down the correct path for service request follow-ups and gave me a good overview potential help areas within City departments. 2pens also was quick to respond to a technical question." - Kevin Black

"Finally someone who took the initiative to create a system to submit requests right from my phone. Simple yet very nice looking interface. Great work!!" - Dimitri

By saving your info in the Citizen Information page you agree to Chicago Works Privacy Policy. http://www.chicagoworksapp.com/Privacy-Policy.html

Contact us at support@2pensmedia.com for support or to leave us feedback.

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What’s New

Version 3.0.6

- iOS 10 Ready!
- Minor bug fixes and performance enhancements.

Thanks for using Chicago Works!

Ratings and Reviews

1.1 out of 5
46 Ratings

46 Ratings

808080808 ,

super buggy and barely useable

My first report was of a pothole and worked fine. The second report, of a traffic light, has permanently broken the app. It gives a useless error like “Can’t submit, refresh and try again”. But there is no refresh button! I tried closing the app and killing it (swipe up) to no avail. Every time I open it it auto loads my last information. But I can’t edit or delete it so keep getting the same error. Which means the app is stuck permanently. I waited a couple of weeks in case it was a problem on their server. Today, the app won’t go beyond the “loading” message. Great idea for an app that I would have gladly paid for. I hope someone else makes a better version.

Jenine3 ,


Installed this app when it first came out and it didn’t work - I deleted it. I saw an ad for it in July of 2019 in a bus shelter so I figured I’d try again since it was a while ago and surely it works now. WRONG! I went through the trouble of typing up a description of an issue I was trying to report and went to submit and there were errors. Plus it says I’m in the 45th ward but I’m in the 39th. What an embarrassment- we are a world class city and we can’t even get this right. Or is this just a game? Maybe they want us to think they care about residents but really don’t actually give a rip!

BobInChi ,

Very Limited Utility

Nice idea - report problems when you find them - but app so badly built as to render it almost useless. There are only a dozen or so categories of problems. There are equally limited descriptions of the problem. There's no "other" category. The app regularly gets the location wrong, including the ward number. There's no capability to provide a video. Etc. So it's usually better to make some notes and go to the website. Must cut down on the number of tickets. Maybe that was the idea?


2pensmedia Inc.
3.2 MB

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
In-App Purchases
  1. Ad Removal $1.99


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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