CHI311

Name: CHI311
Rating: 2.6 (229 reviews)
Author: City of Chicago

Chicago City Services, 311

Only for iPhone

Free · Designed for iPhone

229 Ratings
Ages

4+
Years
Category

Utilities
Developer

City of Chicago
Language

EN
English
Size

41.1
MB

iPhone

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!

Ratings & Reviews

2.6

out of 5

229 Ratings

Would be extremely useful if some bugs were resolved
01/17/2024

Addie_Marie
I appreciate the amount of information on the app - the “learn more” pages for service requests is super helpful for example, and I recognize that a lot of work probably went into building this. However, there are a few things that need improvement for this app to be truly useable. I experienced a lot of issues with confirming my email. It resolved eventually (that is, after trying to confirm my email but being unable to load the page after clicking the link in the email, a few months passed and randomly I managed to reset my password and successfully log in) but it shouldn’t have been an issue in the first place.The app also doesn’t keep me logged in, which is annoying. There are no options to stay logged in. I also am unable to follow requests. When looking up a service request number, pressing the “+ Follow” button collapses the open request but does not add it to my “following” list of requests. Could be a great city services app. Hope it will be, sooner rather than later. God knows we pay enough in taxes!
Would be extremely useful if some bugs were resolved
01/17/2024

Addie_Marie

I appreciate the amount of information on the app - the “learn more” pages for service requests is super helpful for example, and I recognize that a lot of work probably went into building this. However, there are a few things that need improvement for this app to be truly useable. I experienced a lot of issues with confirming my email. It resolved eventually (that is, after trying to confirm my email but being unable to load the page after clicking the link in the email, a few months passed and randomly I managed to reset my password and successfully log in) but it shouldn’t have been an issue in the first place.The app also doesn’t keep me logged in, which is annoying. There are no options to stay logged in. I also am unable to follow requests. When looking up a service request number, pressing the “+ Follow” button collapses the open request but does not add it to my “following” list of requests. Could be a great city services app. Hope it will be, sooner rather than later. God knows we pay enough in taxes!
Needs basic tweaking
03/26/2023

brianbobcat
I’m not sure the developers of this app actually use the app. I almost always use this exclusively to file yard waste pickups (which should be automatic, but that’s a topic for a discussion elsewhere), but I have no way to set “favorites”. I would add yard waste as a home screen fav so it is easy to get to, but can’t. Instead, the app has graffiti removal, rat abatement, potholes, and street light complaints as the default “Top Service Requests.” I’ve maybe only used one of those ever.Secondly, while filling out the yard waste request, there are 8 questions, several of which are duplicative. For example, the request asks “Where is the yard waste located?” with an empty text box. The very next question is multiple choice of “Is your garbage picked up on the curb or alley?” Garbage collection isn’t relevant for yard waste pickup, and if it is, make the previous question multiple choice with an Other option and a text box to fill in if Alley or Curb aren’t relevant. For the question of “how many bags” the text box defaults to the letter keyboard and the app should default to the number keyboard.It’s generally a fine app, but improving the user experience with smarter, and less question, would be appreciated.
Needs basic tweaking
03/26/2023

brianbobcat

I’m not sure the developers of this app actually use the app. I almost always use this exclusively to file yard waste pickups (which should be automatic, but that’s a topic for a discussion elsewhere), but I have no way to set “favorites”. I would add yard waste as a home screen fav so it is easy to get to, but can’t. Instead, the app has graffiti removal, rat abatement, potholes, and street light complaints as the default “Top Service Requests.” I’ve maybe only used one of those ever.Secondly, while filling out the yard waste request, there are 8 questions, several of which are duplicative. For example, the request asks “Where is the yard waste located?” with an empty text box. The very next question is multiple choice of “Is your garbage picked up on the curb or alley?” Garbage collection isn’t relevant for yard waste pickup, and if it is, make the previous question multiple choice with an Other option and a text box to fill in if Alley or Curb aren’t relevant. For the question of “how many bags” the text box defaults to the letter keyboard and the app should default to the number keyboard.It’s generally a fine app, but improving the user experience with smarter, and less question, would be appreciated.
I know 16 year olds that can build a better app
11/04/2023

Turkish Express
This app glitches out and doesn’t work in many different modals. One of the most annoying ones is the password reset feature. If you forget your password, you’ll enter your email to receive a reset email. When you click on the link provided in the email, you’ll be taken back to the original screen asking you for your email again to send a reset password to it. Repeat this process an infinite amount of times. As usual Chicago has come through with another failed attempt to create something that probably cost a ton of money and doesn’t work. This is just one of the simplest issues I’ve encountered. Often times you will go through the modals to create a ticket of some sort and at the very end it’ll tell you that it just failed lol. If you built this app or maintain it, be embarrassed.
I know 16 year olds that can build a better app
11/04/2023

Turkish Express

This app glitches out and doesn’t work in many different modals. One of the most annoying ones is the password reset feature. If you forget your password, you’ll enter your email to receive a reset email. When you click on the link provided in the email, you’ll be taken back to the original screen asking you for your email again to send a reset password to it. Repeat this process an infinite amount of times. As usual Chicago has come through with another failed attempt to create something that probably cost a ton of money and doesn’t work. This is just one of the simplest issues I’ve encountered. Often times you will go through the modals to create a ticket of some sort and at the very end it’ll tell you that it just failed lol. If you built this app or maintain it, be embarrassed.
Lacks fields/boxes that are found in the web version
08/02/2022

Mardeedee
For example, when filing a “water on street” complaint, the web version has a box to add “additional information”. The app doesn’t have that. That “additional information” box matters because it’s the only box one can write that the “flooding problem” is not a one-time problem, that the street gets flooded even when it’s just light-medium rain, that school children can’t use the two crosswalks because water covers the crosswalks. App developers, please always include a “description” box so users can describe the situation in their own words. Drop-down menus to select problem descriptions are often very lacking.———-8/2/22Very useless app. The city marks requests as completed on the same day that the request is sent. They mark requests as completed without fixing the problem. What’s the point of this app?

Developer Response
Thanks for your feedback! We have added this field in a recent update (along with numerous other improvements). We hope you will give the app another try soon.
Lacks fields/boxes that are found in the web version
08/02/2022

Mardeedee

For example, when filing a “water on street” complaint, the web version has a box to add “additional information”. The app doesn’t have that. That “additional information” box matters because it’s the only box one can write that the “flooding problem” is not a one-time problem, that the street gets flooded even when it’s just light-medium rain, that school children can’t use the two crosswalks because water covers the crosswalks. App developers, please always include a “description” box so users can describe the situation in their own words. Drop-down menus to select problem descriptions are often very lacking.———-8/2/22Very useless app. The city marks requests as completed on the same day that the request is sent. They mark requests as completed without fixing the problem. What’s the point of this app?
Developer Response 08/07/2019
Thanks for your feedback! We have added this field in a recent update (along with numerous other improvements). We hope you will give the app another try soon.

We hope you enjoy version 3.0 of the CHI 311 app! It includes an updated Home Screen with: - Streamlined access to create a service request - City Resources: helpful information for visitors, residents, and businesses - City News Feed: current information from City Hall via City News Feed videos and press releases - App Alerts: timely updates and information related to City Services and life in Chicago