My Astound 4+

Want to pay your bill? Great!

Want to see service details, plan options, or report an outage via. the app on your phone? Too bad. There is no details and nothing to do other than pay bills with this app. It shouldn’t be called “My Astound” but “pay Astound bills”

Hello, and thank you for sharing your experience with the MyAstound app! This app allows customers to view and pay their bill, check on the status of tech visits, update billing and contact information, enroll in paperless billing/autopay, play voicemail and check recent calls. We sincerely appreciate your feedback. Thank you for being part of the Astound service family! -Jackie

There’s so many reviews stating how useless this app is I won’t go into further details. I rather focus on Astounds response, instead of having Jackie copy paste the same answer over and over, why not work on making the app easier to use and add the tools people have asked for.

The reviews are pretty much all claiming the same thing. Jackie, there’s clearly difficulties for users to find all these tools, make them more accessible and easier for the users. Take a quick look at Spectrums app, which somehow is 1000% better than astounds. Even if the app is as great as you tell us, if the user can’t find the tools, it’s basically useless.

Cant wait for your response Jackie.

Hello, and thank you for sharing your experience with the MyAstound app. We appreciate your feedback and would like some more specific details regarding what you feel could be done to improve this app. Please email us at social_reviews@rcn.net with "Attn Jackie App Review" in the subject line. In your email, please include screenshots and/or a description of the error you see, as well as the device and iOS version you are using. Thank you for being part of the Astound service family! -Jackie

As soon as one logs in, all they get to see is Bill pay. Now what about account info, statements etc.
This is where the bad design confuses people.
Once one clicks on billing information, the bill and payment screen shows up. Use than needs to scroll down to access other information.
My gripe is with the company charging exorbitant late charges, over charging and misleading customers. But app ain’t bad.

Hello, and thank you for reaching out to Astound Broadband. We appreciate your feedback regarding this app. We'd be glad to review your account with you and assist you with your billing concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie