My Astound 4+

RCN Telecom Services, LLC

    • 1.6 • 37 Ratings
    • Free

Screenshots

Description

Manage your Astound account from any iPhone and iPad device!

My Astound allows customers to manage Astound accounts from iPhone and iPad devices easily and securely.

Astound customers can manage their Astound account quickly and securely with the following functionality:

Pay your Astound Bill
Where's My Tech? Check the status of your tech's arrival time!
View Account Balance
View Bills – up to 12 months via pdf
Enroll in AutoPay
Enroll in Paperless Billing
Enroll in SMS Notifications
Check Recent Calls made by your Astound phone
Play Voicemail Messages left for your Astound phone
Update Billing Address
Update Contact Email Address
Update Security Information

The features on this application are only available to Astound customers or those pending an Astound installation.

Ratings and Reviews

1.6 out of 5
37 Ratings

37 Ratings

ThePeerReview ,

App is 90% useless

Want to pay your bill? Great!

Want to see service details, plan options, or report an outage via. the app on your phone? Too bad. There is no details and nothing to do other than pay bills with this app. It shouldn’t be called “My Astound” but “pay Astound bills”

Developer Response ,

Hello, and thank you for sharing your experience with the MyAstound app! This app allows customers to view and pay their bill, check on the status of tech visits, update billing and contact information, enroll in paperless billing/autopay, play voicemail and check recent calls. We sincerely appreciate your feedback. Thank you for being part of the Astound service family! -Jackie

Brennoproenca ,

Jackie

There’s so many reviews stating how useless this app is I won’t go into further details. I rather focus on Astounds response, instead of having Jackie copy paste the same answer over and over, why not work on making the app easier to use and add the tools people have asked for.

The reviews are pretty much all claiming the same thing. Jackie, there’s clearly difficulties for users to find all these tools, make them more accessible and easier for the users. Take a quick look at Spectrums app, which somehow is 1000% better than astounds. Even if the app is as great as you tell us, if the user can’t find the tools, it’s basically useless.

Cant wait for your response Jackie.

Developer Response ,

Hello, and thank you for sharing your experience with the MyAstound app. We appreciate your feedback and would like some more specific details regarding what you feel could be done to improve this app. Please email us at social_reviews@rcn.net with "Attn Jackie App Review" in the subject line. In your email, please include screenshots and/or a description of the error you see, as well as the device and iOS version you are using. Thank you for being part of the Astound service family! -Jackie

Mike2023July ,

Good app but bad design.

As soon as one logs in, all they get to see is Bill pay. Now what about account info, statements etc.
This is where the bad design confuses people.
Once one clicks on billing information, the bill and payment screen shows up. Use than needs to scroll down to access other information.
My gripe is with the company charging exorbitant late charges, over charging and misleading customers. But app ain’t bad.

Developer Response ,

Hello, and thank you for reaching out to Astound Broadband. We appreciate your feedback regarding this app. We'd be glad to review your account with you and assist you with your billing concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie

App Privacy

The developer, RCN Telecom Services, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Contacts
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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