Astound Mobile

Name: Astound Mobile
Rating: 1.4 (48 reviews)
Author: RCN Telecom Services, LLC

Utilities

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

48 Ratings
Ages

4+
Years
Category

Utilities
Developer

RCN Telecom Services, LLC
Language

EN
English
Size

65.7
MB

iPhone

Astound Mobile connects you to one of America’s largest and fastest 5G networks. From activation to managing your account, the Astound Mobile app will be your “go-to”, bringing you the control you need. - Check how much data you’ve used - Switch between Unlimited and By the Gig data options - View your bill and update payment info - Manage account settings - View order information - Contact Astound Mobile for support Astound Mobile requires Astound Internet service for initial activation. To get started, visit astound.com/mobile. For additional terms and conditions governing all services, visit astound.com/policies-disclaimers.

Ratings & Reviews

1.4

out of 5

48 Ratings

AVOID THIS COMPANY
02/21/2025

Nicky0009
I highly advise against using this company for your internet and mobile service. I initially signed up with the promise of paying only 20$ per month for internet, but over time, the charges kept increasing. First, the price went up to 45$ per month, and then to 50$ a month, without any prior notice or explanation. This is nothing short of deception. To make matters worse, when I experienced a service interruption, they disconnected my mobile phone and tried to charge me an additional 40$ just to restore it. This company is taking advantage of its customers, changing prices without consent, and imposing unfair charges. These practices are dishonest and exploring. And I strongly believe they should be investigated. They deceive people to sign up and then hit them with hidden fees and price hikes. I will advise people to avoid this company.

Developer Response
Hello, and thank you for reaching out to Astound Broadband. I see you brought up some billing concerns, and it would be a pleasure to review your account with you. Please email us at social_reviews@rcn.net with "Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer. -Jackie
AVOID THIS COMPANY
02/21/2025

Nicky0009

I highly advise against using this company for your internet and mobile service. I initially signed up with the promise of paying only 20$ per month for internet, but over time, the charges kept increasing. First, the price went up to 45$ per month, and then to 50$ a month, without any prior notice or explanation. This is nothing short of deception. To make matters worse, when I experienced a service interruption, they disconnected my mobile phone and tried to charge me an additional 40$ just to restore it. This company is taking advantage of its customers, changing prices without consent, and imposing unfair charges. These practices are dishonest and exploring. And I strongly believe they should be investigated. They deceive people to sign up and then hit them with hidden fees and price hikes. I will advise people to avoid this company.
Developer Response 02/25/2025
Hello, and thank you for reaching out to Astound Broadband. I see you brought up some billing concerns, and it would be a pleasure to review your account with you. Please email us at social_reviews@rcn.net with "Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer. -Jackie
App just doesn’t work
Apr 1

sweenkl
I’ve reviewed this before but I guess it’s gone? App doesn’t work STILL. They responded with the same meaningless form answer to contact them, to which I got NO reply, and I’m sure no one else has. No need to reference anything astound, your app is just broken so fix it or remove it. What’s the point even? It’s been over a month and I’m a new customer. Now I download it and right away it opens to the error, doesn’t even work once like it did before. Has it gotten even worse, if that’s possible? Please fix this so I can track my data usage! And don’t bother responding, you literally don’t need anything from me, just fix the app!

Developer Response
Hello! Thank you for sharing your recent experience with the Astound Mobile app. We are here to help! Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. In your email, please include a screenshot of your review as well as screenshots of any errors you are seeing. Thank you for choosing Astound! -Jackie
App just doesn’t work
Apr 1

sweenkl

I’ve reviewed this before but I guess it’s gone? App doesn’t work STILL. They responded with the same meaningless form answer to contact them, to which I got NO reply, and I’m sure no one else has. No need to reference anything astound, your app is just broken so fix it or remove it. What’s the point even? It’s been over a month and I’m a new customer. Now I download it and right away it opens to the error, doesn’t even work once like it did before. Has it gotten even worse, if that’s possible? Please fix this so I can track my data usage! And don’t bother responding, you literally don’t need anything from me, just fix the app!
Developer Response Mar 11
Hello! Thank you for sharing your recent experience with the Astound Mobile app. We are here to help! Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. In your email, please include a screenshot of your review as well as screenshots of any errors you are seeing. Thank you for choosing Astound! -Jackie
Something went wrong!
Jan 5

Nye47
I had the exact same problem as a previous reviewer - literally the day after I installed it, I got this message. It never goes away. I’m beginning to think what “went wrong” was me going with Astound in the first place. They do not seem to fix problems. Their website and mobile interface betray a total ineptitude in terms of technical skills, as does this app

Developer Response
Hi there! Thank you for sharing these concerns with us. We want Astound customers to be fully satisfied with their experience, and that includes tools like the Astound Mobile app and our website. Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Screenshots of any errors you are seeing will also be helpful to our troubleshooting. Thank you for being a valued Astound customer! -Jackie
Something went wrong!
Jan 5

Nye47

I had the exact same problem as a previous reviewer - literally the day after I installed it, I got this message. It never goes away. I’m beginning to think what “went wrong” was me going with Astound in the first place. They do not seem to fix problems. Their website and mobile interface betray a total ineptitude in terms of technical skills, as does this app
Developer Response Jan 7
Hi there! Thank you for sharing these concerns with us. We want Astound customers to be fully satisfied with their experience, and that includes tools like the Astound Mobile app and our website. Please email us at social_reviews@astound.com with "Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Screenshots of any errors you are seeing will also be helpful to our troubleshooting. Thank you for being a valued Astound customer! -Jackie
App doesn’t work
Mar 11

Joe657434
Don’t download this app is pointless. As the above reviewer put it in simple words; it doesn’t work or it works for one day and that is it. Unloaded and downloaded again fixed the issue but a day or two later is back to the same. it is obvious that Astound don’t care about their mobile service so why should you invest your money and time on such a service.

Developer Response
Hello, and thank you for reaching out to Astound. We want to ensure that any issues you have with the Astound Mobile app are resolved. Please email us at social_reviews@astound.com with "Review" in the subject so we can help. Please include your phone number so we can look up your account and a screenshot of your review in your email. Additionally, if you have screenshots of error messages in the app, that would also be helpful. Thank you for being part of the Astound service family. -Jackie
App doesn’t work
Mar 11

Joe657434

Don’t download this app is pointless. As the above reviewer put it in simple words; it doesn’t work or it works for one day and that is it. Unloaded and downloaded again fixed the issue but a day or two later is back to the same. it is obvious that Astound don’t care about their mobile service so why should you invest your money and time on such a service.
Developer Response Mar 13
Hello, and thank you for reaching out to Astound. We want to ensure that any issues you have with the Astound Mobile app are resolved. Please email us at social_reviews@astound.com with "Review" in the subject so we can help. Please include your phone number so we can look up your account and a screenshot of your review in your email. Additionally, if you have screenshots of error messages in the app, that would also be helpful. Thank you for being part of the Astound service family. -Jackie

Bug fix and performance improvements.

Version 2.0.64 17h ago

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: RCN Telecom Services, LLC
Size: 65.7 MB
Category: Utilities
Compatibility: Requires iOS 13.0 or later.

iPhone
Requires iOS 13.0 or later.

iPod touch
Requires iOS 13.0 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
Languages: English
Age Rating: 4+

4+

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