The enhancement to check on electrical outages throughout the state in addition to my service location and without logging in is great feature. Bill paying is very easy as well and shows amount due, date due, and options for immediate and delayed payments.Only two things I’m missing that app does not seem to have. 1) The very important feature that is missing: Scheduled later payments do not have visibility, so it seems possible to schedule multiple payments when one was intended. 2) The nice-to-have would be ability to use a wallet like Apple-pay instead of storing card info in app that needs updating when card info changes.

Can’t download at all!

This app is so annoying that I keep getting an error pop up that they have technical difficulties and eventually I get login. So why does PSE not make this into a better customer experience? Whoever build this app has perhaps missed a lot of consideration on what would the customer experience be other than just pains and frustrations. PSE and your vendor needs to do a better job here. Why should I use an app that is not have a smooth interface to be able to achieve my goals on my account? Who is approving and signing off such poor quality work in PSE? Fix your app!!!Update on 11/30:After the outages from recent storms, it is once again evident that PSE has a problem with their communications from the field to the customers. They just don’t want to listen. Period. What was going on with the repairs and which areas were still being impacted or worked upon - had an absolute disconnect and misinformation on the outages map. Nobody had any ETA nor the app was of any help. Utmost non-user friendly app with no empathy for customer experience and customer service. They keep doing what they want and nothing bothers them. Does anyone know who built this app and website for PSE. Must be surely some novice person from God knows where country.

After trying multiple times on the desktop site and continuously getting the error message “somethings wrong, its not you it’s us” i finally contact customer service at which point i am prompted to be texted a link to start service. The link takes you to a more than broken mobile site. It does not display correctly and will repeatedly refer to a “list of services below:” that it is incapable of actually displaying. It will then take you to a prompt to enter your date of birth at which point it will become apparent that you cannot change the month in the drop down at all. So if your birthday does not fall on the month it currently is you simply cannot input it. You cannot manually enter digits either. So i finally cave and download the app. I click start service and.. IT REDIRECTS ME TO THE BROKEN MOBILE SITE. How do you get new business!? I tried to give you my money in 4 different ways and every single one was broken or dependent on another system that was broken.