Ziply Fiber 4+

Zero stars

This is by far the worst app I’ve ever used. I feel like I have to jump through hoops every time I pay my bill. You’d think for an internet service they’d have someone building an app that wasn’t ridiculously unfriendly for their customers. I’ve had the app for several years and every few months they change it. It’s never a good change. Just another waste of time trying to figure out how to pay my bill. I’ve been trying to pay it for 3 days. It leading me in circles and asking me to link my account number. I have paperless so don’t know my account number. I tried the “chat”. Someone said hello and told me their name. I replied that I wasn’t able to pay my bill and needed my account number. An hour later, and still no reply. I can pay by phone for $3.50. That’s ridiculous when I have an app specifically for paying my bill.

Developer Response ,

We appreciate your feedback and want to ensure you get the assistance you need. When you get a chance, please message us on Facebook, X, or Reddit with your account details so we can review and assist with a solution. Additionally, you can email us at socialcare@ziplyfiber.com with your account info and we can help from there. Thank you!

Available irritating!!

The app is pretty useless, but at least I could pay my bill thru it… until now! It won’t let me log in no matter what I do, it just says “unknown error occurred”. I can’t login to their site either, every time I try it tells me I have to change my password, but the recovery email never got updated from my husband’s (who passed way in 2022 and I don’t have access to it anymore) even tho I’ve updated it with them TWICE. I’ve been trying to pay my bill for the last 2 weeks, but I really REALLY don’t want to call to do it over the phone, I have terrible anxiety & a panic disorder, when talking to customer service people it’s always a mess, I can never understand them or they don’t understand me, I have to repeat myself 100 times and in the end my problem never gets fixed, so it’s extremely frustrating.

Ziply fiber is fine, the app doesn’t load at all

I’ve been a customer for over 3 years now, and I have no problems with my ziply fiber internet itself, but this app is complete garbage. I literally could never get my information to load and end up having to log in via their website on my computer.

Developer Response ,

Hey there! Thanks for the feedback on our app. We are consistently looking to improve upon its functionality and usability. In the meantime, if you have any outstanding account issues or more in depth feedback on your app experience that you'd like our team to address, please email us at socialcare@ziplyfiber.com. We're always happy to help!