myPSE 4+

Have been trying to Use the PSE app for power outage update. Map is useless. See no outages in Oregon or WA until A little north of Olympia. Cannot see map north of that where there are large outages. Cannot sign in to PSE to get more information due to requirement to get email to verify email address. Do not want to waste power on cell phone. Stupid requirement just to get update. Glad I still have a a land line with an old wall phone connected so I could receive call from PSE soon after outage. Using the PSE app on my iPhone has not helped at all. Have not had these problems with the app during previous power outages.

After trying multiple times on the desktop site and continuously getting the error message “somethings wrong, its not you it’s us” i finally contact customer service at which point i am prompted to be texted a link to start service. The link takes you to a more than broken mobile site. It does not display correctly and will repeatedly refer to a “list of services below:” that it is incapable of actually displaying. It will then take you to a prompt to enter your date of birth at which point it will become apparent that you cannot change the month in the drop down at all. So if your birthday does not fall on the month it currently is you simply cannot input it. You cannot manually enter digits either. So i finally cave and download the app. I click start service and.. IT REDIRECTS ME TO THE BROKEN MOBILE SITE. How do you get new business!? I tried to give you my money in 4 different ways and every single one was broken or dependent on another system that was broken.

Don’t waste your effort. Really. I’ve been trying for a couple yrs. Always get “we need to verify your email” - which then sends an email w/ a link, which logs you into the website, but not the app. Still can’t get past the app login - it’s an infinite loop. Beyond paying a bill or initial outage reporting the website isn’t useful either but I assume the app and site can only display info that *EXISTS*. So issues of bad/slow/missing data about outages, causes, ETA’s - seems that info is intentionally not shared, their staffing is not sufficient to keep data current, or their tracking system is just ineffective. The poor cust svc people we get mad at on the phone don’t know anything either. All the times there’s no info about your outage after 12 hrs, or the cause (after it’s fixed!) is “unknown” - or when you’re still without power but you’ve dropped off the outage list - that’s a company issue, not the website or app.