The new Puget Sound Energy mobile app makes accessing your account information on the go easier than ever. The new mobile app offers increased self-service capabilities, allowing you to: manage your account preferences, view your energy usage, check your balance, make a payment or setup a payment arrangement with just one click. Also, you can track and report power outages in your neighborhood and check status and estimated restoration times, all in the palm of your hand.
Manage your account:
• Review your account balance, prior month’s charges and pay your bill
• Manage personal preferences - select your desired bill due date or enroll in paperless billing
• Change or update your account security, including password and security questions
• Setup payment arrangements
• Start, stop or move your residential service
Stay informed about outages:
• Easily report outages
• • View outage status of your neighborhood on the interactive map
• • See total number of homes in an area affected by an outage
• Subscribe to receive outage notifications by email or text
•Subscribe to receive updates about a specific outage
•Dynamic image of the outage map on the home screen
•Minor bug fixes.
Ratings and Reviews
Follow up to previous review. No longer having crashes and the location has been accurate. The utility for reporting a power outage works great. But, letting you know the status of the power outage at its various phases (reported, under investigation, crew onsite, estimated restoration) seems poorly updated. I don’t think that’s an app problem, but a data upload issue.
The biggest issue I’d like to see resolved with the app is the ability to select a specific date to pay a bill. It defaults to today’s date and there’s no way to set a pay date in the future (that I’ve figured out).
No longer just an outage map. Now you can see your bills and payments as well as account info and payments. App crashes once in a while, but infrequently. The outage map is starting up showing downtown Bellevue rather that the specific area where our service is located (nowhere near Bellevue). That seems to be a repeatable glitch and needs to be corrected.
Wasting my time
Would have given it a zero but you don’t have that rating. I downloaded the first app which worked well for looking at and reporting outages then came an up date! Had to enter name as it appears on the bill and my account number - so repeatedly (6 separate attempts and was told app was having issues and to try again latter each time having to enter lots of information only to have it fail). Then I dumped the app and re-downloaded it, only to time after time (5 attempts) be told my name and or account did not exist - name and account numbers were exactly as shown on bill!
So I am done wasting my time with this - now if I can just get PSE to not send me a bill after all according to them my account does NOT exist (wish my bill didn’t)
By the way my wife has the old not upgraded app which works fine for her, we both have same I phones and I pads.
App is frustrating
Whoever made this mobile App is literally unaware of how to help customers. Each month when I make the bill payment I have to enter the full sixteen digits credit card number all over again. Who does that? My husband and I are frustrated with this thing every month. Also we never asked for paper statements to be delivered and all of a sudden they have started coming in. There is no option in the mobile App to turn off paper statements. When I read the prior comments seems like there are problems all over the mobile App and they are not fixed. What kind of irresponsible people create this mobile App? Some comments are literally laughable with five stars and claim that mobile App is great. Please do your homework before you post a fake comment.
With Family Sharing set up, up to six family members can use this app.