My Verizon 4+

What was a bad thing going, turn the corner when I went to Verizon and met Kevon the store manager. My son had taken our account off a competitor account and ordered me a new phone, which got lost in transit. That put the account into fraud status without anyone knowing this. Verizon corporate help center sent me to the store to pick up the new phone, but as I found out it was in a fraud status none of the information told to my son in another state was sent out, Verizon help center didn’t tell us until Kevon worked with others and after 5 hours of calling and working it out he got the new phone released to me, but the phone number was still stuck in the mixup. So I am going to wait until 72 hours passes and hopefully the other company will release the number to Verizon. It started two weeks ago as a surprise for me from my son and his daily calling and hours of being on a phone with customer service people, with nothing resolved . Then I walked into this Verizon store managed by Kevon, Through it all Kevon was great, always polite and friendly, calmly answering questions from people sometimes two on a three way and one on a ear piece. All the while being aware of his employees and the other customers coming into the store . If you are in the area you can get great service here
Verizon 6898 US HWY 19 N Pinellas Park Fl
Ask for Kevon or any of his team they are great team workers.

The UI just constantly jumps around and the app doesn’t seem stable. Always crashes and progress is lost. Also, I have no way to view my order status on the shop tab. All I can do it shop for new but if I want to see an order status, I have to use the website or call. Can’t do that on the app for some reason even though when I googled it, it said I had the ability to. I only have options for “mobile” or “home”.

Side note: do NOT use the app to place a preorder for an iPhone. For the last two years, I’ve done so and put in the correct address for my apartment. When I checked the order the next day when it populated, it was missing one number on my apartment. I called and seemingly had the issue resolved that day. However, when the phone shipped, it still shipped to an apartment that didn’t exist even though it was a week earlier that I requested the address to be fixed. It took 3 days to get it sorted and the phone was almost shipped back to Verizon. I was upset. But that would not have happened had the app taken my full correct address when I placed the order from the start. Not sure what’s going on there, but I’ll never use the app to preorder another phone.

With that out of the way, it does offer a good amount of information and I do appreciate that it is easy to use. I admit, I don’t use it often since I don’t change much in my account, but when I do make changes or view my bill/usage, I know exactly where to go and can get their quickly.

People please!! Dr Shell says; “Stopping/starting any medication is dangerous! It’s advised against! Popping pills, then writing negative reviews is a nasty side effect that may affect all present! Don’t let it destroy you or us! Just cuz you’re all messed up! GEESH!! Now w/that said, to the rest! Trust me! Verizon is honestly the best! I’ve been using cell phones since earliest 2000’s, I’ve been with every cell service provider since then, from here (nor-cal) to my hometown of Santa Cruz! Neg reviews couldn’t be more wrong!! ,honestly the best, fastest, reliable, amazing efficient service, fantastic customer service and support always clear up any problems big or small! Customer service never misunderstandings when talking to customer service, you can easily understand every word they say! The website is just as easy as you can imagine, easy to maneuver through and easy enough to navigate set up specific settings etc, the app isn’t much different from the website. . Regardless, this provider is one of the greats, up there in the sparkly sky with the other greats!!! an this a “great” FOR A REASON! Cuz they’re they one the best! That’s just how it is. Deal with it! Thanks! 😆