BGE - An Exelon Company 4+

Mislead

During my initial sign up , I had a previous balance . In order to sign up a 100 dollar payment needed to be paid which was fine , I paid it . Then came a security deposit which was also fine and understandable. I was told during that same phone call that the rest of my previous balance as well as my security deposit could be spread out through payments monthly. The first bill came in requiring me to pay full previous balance with the months bill and a portion of security deposit. When I called to find out what was going on with the previous balance I was told that they can’t speed that out unless I pay the security deposit in full and that whoever told me that shouldn’t have told me that cause that’s not how it goes . The problem is , they did tell me that and it’s not my problem that they shouldn’t have . Needless to say , it’s been a stressful struggle to come up with full amount of previous balance at once and I really don’t like the surprise of being told two different things by the same company as well as the first thing I was told ended up being brushed off without any kind of help in them honoring what was first discussed.

Developer Response ,

We are sorry to hear that you are having trouble with the app! If you would like assistance or this concern is not with the app, please contact us at MyHomeRep@bge.com and provide your name and account information. We will be more than happy to help you troubleshoot the issue.

Most Convenient Way to Pay

I previously had scheduled my BG&E Payments directly through my Bank Account and I always felt uncertainty about the synchronization of the eBilling and the Bank ePayment. No need for that concern anymore, I have been using the BG&E App to make my monthly payments on time using my credit card and it is a breeze..! and I get my reward points from my credit card too..!!

Updates to Useage

The real value in this app for a user is being able to review individual data usage; however, the timeframes of when this information is updated is inconsistent and is measured in days or weeks (vs daily or better yet in real-time). My data used to update daily at the same time each day...not anymore. Now my daily data usage information is updated at random times and takes nearly 3-4 days even after waiting for the frequently appearing “app down for maintenance”. And I’m not sure why BGE thinks I see value in seeing the “app down for maintenance” screen instead of seemingly seeing my data. I thought by now BGE would be able to display my data in near real-time but this app is moving to the past vs the future. This app is quickly becoming less and less valuable to me and I’m sure others. In 2023, this app should be much better than what is being presented to customers.