Description

BGE’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

· Easy sign-in with your fingerprint or “keep me signed in” option
· Effortlessly pay your bill
· Report an outage
· Check your outage status
· View the outage map
· View your bill
· Check your balance
· View your account activity
· Manage your AutoPay and Budget Billing settings
. Report your outage without signing in
· View usage data and trends
· Compare your bills
· View your bill forecast
· Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
· PeakRewards Device Management

What’s New

Version 2.10.0

Bug fixes and improvements

Ratings and Reviews

4.7 out of 5
37.6K Ratings

37.6K Ratings

Cyentruoc ,

Like it, but need to change default account

I’ve used the app for years and have moved a couple times. In the past when I moved I was able to change the default account to my new address, but when I moved to a new place in September. It defaults to my old address and will not allow me to change the default to my new address. Please fix this issue. Thanks!

Developer Response ,

Thank you for your kind words and great review! Sorry to hear you are having trouble with the address update. I hope that it straightened out but if you like, you can also reach us at Myhomerep@bge.com and we will do our very best to assist you.

bge customer ,

Mislead

During my initial sign up , I had a previous balance . In order to sign up a 100 dollar payment needed to be paid which was fine , I paid it . Then came a security deposit which was also fine and understandable. I was told during that same phone call that the rest of my previous balance as well as my security deposit could be spread out through payments monthly. The first bill came in requiring me to pay full previous balance with the months bill and a portion of security deposit. When I called to find out what was going on with the previous balance I was told that they can’t speed that out unless I pay the security deposit in full and that whoever told me that shouldn’t have told me that cause that’s not how it goes . The problem is , they did tell me that and it’s not my problem that they shouldn’t have . Needless to say , it’s been a stressful struggle to come up with full amount of previous balance at once and I really don’t like the surprise of being told two different things by the same company as well as the first thing I was told ended up being brushed off without any kind of help in them honoring what was first discussed.

Developer Response ,

We are sorry to hear that you are having trouble with the app! If you would like assistance or this concern is not with the app, please contact us at MyHomeRep@bge.com and provide your name and account information. We will be more than happy to help you troubleshoot the issue.

yallchargetoomuch ,

Always under maintenance

The app is always under maintenance, always! Every time in the past week when I open the app it says “under maintenance at this time”. How long does it take to perform maintenance on an app? Not long. Not all of us can have access to a computer at the snap of a finger. That’s why I prefer the app. Quick, easy way, to pay my bill. I work overnight so I usually check the app in the middle of the night...maybe that’s when they do everyday “maintenance” to the app. I’ll try tomorrow in the am. If it doesn’t work, then I’ll request you kill some trees and snail mail me every bill...just be prepared that my return payment is going to be snail mail and I’ll make sure Gary the snail takes his time.

Developer Response ,

We are sorry to hear that you are having trouble with the app! If you would like assistance please contact us at MyHomeRep@bge.com and provide your name and account information. We will be more than happy to help you troubleshoot the issue.

App Privacy

The developer, An Exelon Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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