My Washington Gas 4+

Secured account management

Smart Energy Systems LLC

Designed for iPhone

    • 4.8 • 8.3K Ratings
    • Free

iPhone Screenshots

Description

Easily manage your account and get access on-the-go with the new My Washington Gas mobile app.

The new mobile experience makes it easy to pay your bill, start or stop service, track your energy consumption, and more — wherever you are.

• Make more time for the things that matter most when you have access to your Washington Gas account from wherever you are.
• Understand how much natural gas you use and get greater visibility into your energy consumption, even when you are not at home.
• Stay ahead of surprises and learn your energy usage trends with the new My Washington Gas.
• Enroll in Budget Billing to spread the cost of your bill over the entire year so that you pay the same amount every month.
• Register with AutoPay to automatically pay your bill every month.
• Subscribe to eBill to conveniently receive your bill electronically each month.
• If you are having trouble paying your bill, sign up for an installment plan to spread your outstanding balance across several billing periods.
• Your schedule is busy enough and with My Washington Gas, conveniently make payments, securely manage your account, and more — wherever, whenever.

You'll get one-stop access to everything you need to manage your account, including:

• More modernized security features
• Increased privacy with billing services and payment history now available only after you login
• Ability to store payment information for future transactions
• Improved access to the same services you enjoy today — start service, stop service, request letter of credit, and more.

Enjoy improved online systems that make managing your account easier than ever on our new mobile app.

Thank you for being a Washington Gas customer!

What’s New

Version 1.8

This update includes bug fixes and a few small performance improvements.

Ratings and Reviews

4.8 out of 5
8.3K Ratings

8.3K Ratings

*@@/?!!!?!! ,

Glad to have the app

Only glitch is that the app constantly shows I have a message when I cannot find it nor can I get rid of the indicator. I’ve tried uninstalling and nothing seems to get rid of the message indicator.

Developer Response ,

Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.

macmoo01 ,

Washington Gas new app

This app needs to fix the payment option of scheduling a payment for a future date! I was paying all my bills last month including Washington Gas which was not due for several weeks out. The confirmatiom of payment email sent to me had stated it had posted my payment immediately ! It took me quite some time dealing with a rep who clearly did not understand it was an error in App and insisted that I call my bank to stop payment! Since most banks charge a a a fee for this “service “ I finally gave up, hung up and called back! I got a Rep who took the time to call the IT department and was advised that several customers had called t in about this problem and they were working to fix it but it but it may take several months to resolve the problem. He voided my payment transaction to resolve! my issue and advised me to avoid the this option for the next several months. In fact he did every thihg the first Rep refused to do!

Developer Response ,

Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, Please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.

Rbartok ,

A few bugs

It works fine, but I’ve found a couple of issues. 1. Biometric login doesn’t work. The app stays at the initial screen requesting a password. 2. It would be very helping there was a way to export the PDF bill 3. A shareable payment confirmation screen would be very nice. This for those that use to keep detailed records of every household and utility expenses.

Developer Response ,

Hi, thanks for your review! Our team is always looking for ways to improve and make the customer experience as seamless as possible. We will take your suggestions into consideration for our next update.

App Privacy

The developer, Smart Energy Systems LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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