Peoples e-Account 4+

I do not like that on the main screen all the icons jump around after you go into one and get back out. Either let customer put them in the order they want or fix them so they don’t move. I kept hitting the wrong icon because they were always moving. Hard to find things. Like list of payments made.
When I open a utility app I want to see if I paid it for the month. I don’t want to spend 10 mins trying to find if I paid and when. The “Please Pay” amount stays the same whether you paid already or not. I just realized I made two payments last month and this month. Other apps say ‘No amount is due. You paid $** ‘ on the date paid. Very confusing.

If you want to view your bill, this app will allow you to do so. If you want to save your bill, don’t plan on using this or the website for that purpose. I need a record for tax purposes and need to keep a copy, but People’s doesn’t provide a method of doing so on mobile platforms. If you try to use the share sheet to save a copy, it opens a slip on the iPhone with no save button (or cancel requiring to force quit to do anything else). On iPad, the app crashes. I’ve, also, tried to use the print option, then save to files with the exact same result. Never seen this on any other app. On the website, the view bill option doesn’t work at all. Finally, I’ve tried using the Wallet app. The bill available there is usually one billing cycle behind. Contacted their support, and they asked whether I had tried the website. Responded as I had in my original email that I had and indicated the problem. No response from them. Emailed 1-2 other times to check status or guidance. No response. I hope their gas delivery to my home is more reliable and safe! Have your contractor test the app and fix the problems please!

I cannot manually select the expiration date of your card on the “pay bill now” page . The only way I was able to enter it was to go into the camera to take a pic of the card but it wouldn’t scan the card either. When I hit “enter manually” a new prompt came up and let me enter just the card information excluding the name on the card which then was transferred on the “pay bill now” page. I am able to enter every other field on the page except for the “MM/YY” expiration field.