Screenshots

Description

Easily access your Dollar Bank accounts on the go with the free Dollar Bank Mobile App! Our mobile app features include:
Secure access to your accounts 24/7 to view up-to-date activity and balances.

Deposit checks anytime, anywhere with Mobile Deposit.

Quick Balance – View account balances without logging in.

Easily transfer money between your Dollar Bank accounts and to/from your external bank accounts.

Add billers and pay bills online with Online Bill Pay.

Quick access to pay your Dollar Bank mortgage, credit card or loan.

Send money with Zelle®.

Find a nearby Dollar Bank office or surcharge-free ATM.

Biometrics (Touch/Face ID) – Option for secure easy login, without having to enter your password every time.

View full check images.

What’s New

Version 6.0.0

As part of our transition to our new Online Banking service, we’ve enhanced the Dollar Bank Mobile App to provide you with a greatly improved mobile experience. Dollar Bank customers who have previously used our mobile app will need to complete their first-time login through the new Online Banking before logging in to the new app.
Updates include:
•Improved design
•Enhanced navigation and features that mirror Online Banking, giving you the ability to do most of your banking and account updates straight from the app
•Biometrics (Touch/Face ID) – Option for secure easy login, without having to enter your password and answer a security question every time
•Quick Balance – View account balances without logging in
•Immediately add new billers to pay
•Comprehensive nationwide biller directory
•Added Customer Service and Profile features for easier account management

Ratings and Reviews

4.5 out of 5
6.7K Ratings

6.7K Ratings

Gino Guacamoolie ,

Somewhat Improved..

Edit to Dollar Bank’s response:
Thank you for the response! I can finally see check images. The 800 number provided for people to call *and* the regular 800 number for account services both told me viewing check images was no longer available on the new app, which that is obviously not the case. Those people need to be trained better so they’re not giving out bad information. Thanks again.. love the new app now that I can still see check images!

Original Review:
So Dollar Bank finally adds Touch/Face ID login to their app (thanks - it was about 5 years overdue), but they take away the ability to see who you wrote a cashed check to using the mobile app. I have accounts at other banks and that’s a very basic function they all have, including Dollar previously until they REMOVED it from their new “upgraded and improved” mobile app. You really wonder who is making these decisions for the bank and if any thought is put into it........

Developer Response ,

To view checks, from Menu go to Account Activity. If it is a recently cashed check, you will see it listed in your Account History for that account. Tap on the check and then tap View Check. You can also search for checks by tapping Show Search Options and Show Only: Checks. To view activity for a different account, you can select a different account under Show Search Options.

DoreenizzyT ,

Frustrating and Confusing

This change is confusing and frustrating. When trying to make a payment under “pay bills” the steps are easy however above it in blue above it, it says transfer money. That is not the same as paying a bill. It also took the money out of my checking account but did not reflect the deduction in the loan I was making a payment on. I had know idea where that money went nor did it tell me.I tried to call customer service 2 times to clarify and was on hold for 50 minutes each time. I hung up. If your going to have such a confusing and frustrating website and mobile app you should have put many more people in customer service to answer your confusing changes. I checked every day several times over almost 2 days for any changes in deduction in that loan. This morning it finally reflected the change or I was going to the bank branch to try and get some simple questions answered. You need to address these issues and make it less confusing and frustrating.
**highly dissatisfied customer**

Developer Response ,

Dollar Bank loan payments made on a designated date will immediately appear in your checking/savings account activity but won't show in your loan activity until later. We apologize for any inconvenience.

KyleKelly ,

Disappointing app - extremely long on-hold time

Was excited to switch from Chase to a smaller bank (my mortgage was sold to this bank) so that I could have a “small town” feel as opposed to a large conglomerate and none of this has been the case. On hold times are extremely long to contact someone on the phone (regularly 30+ minutes, 50 minute to get someone on the phone), and agents are brief, uninterested, and not really trained.

Comparing the app to what Chase (and much smaller local banks offer) the app is underwhelming and cantankerous at best. Can’t enroll to biometrics (easy to do with two other apps I’ve used), and shared very little to no information related to previous payments, payment history, future payments, comparisons of principal/interest.

Overall, between the not really useful app and the long hold times for not that helpful customer service - I REALLY wish my loan could be sold back to Chase as this has been a poor experience.

Information

Seller
Dollar Bank
Size
26.7 MB
Category
Finance
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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