Dollar Bank Mobile App 4+

Frustrating and Confusing

This change is confusing and frustrating. When trying to make a payment under “pay bills” the steps are easy however above it in blue above it, it says transfer money. That is not the same as paying a bill. It also took the money out of my checking account but did not reflect the deduction in the loan I was making a payment on. I had know idea where that money went nor did it tell me.I tried to call customer service 2 times to clarify and was on hold for 50 minutes each time. I hung up. If your going to have such a confusing and frustrating website and mobile app you should have put many more people in customer service to answer your confusing changes. I checked every day several times over almost 2 days for any changes in deduction in that loan. This morning it finally reflected the change or I was going to the bank branch to try and get some simple questions answered. You need to address these issues and make it less confusing and frustrating.
**highly dissatisfied customer**

Developer Response ,

Dollar Bank loan payments made on a designated date will immediately appear in your checking/savings account activity but won't show in your loan activity until later. We apologize for any inconvenience.

Somewhat Improved..

Edit to Dollar Bank’s response:
Thank you for the response! I can finally see check images. The 800 number provided for people to call *and* the regular 800 number for account services both told me viewing check images was no longer available on the new app, which that is obviously not the case. Those people need to be trained better so they’re not giving out bad information. Thanks again.. love the new app now that I can still see check images!

Original Review:
So Dollar Bank finally adds Touch/Face ID login to their app (thanks - it was about 5 years overdue), but they take away the ability to see who you wrote a cashed check to using the mobile app. I have accounts at other banks and that’s a very basic function they all have, including Dollar previously until they REMOVED it from their new “upgraded and improved” mobile app. You really wonder who is making these decisions for the bank and if any thought is put into it........

Developer Response ,

To view checks, from Menu go to Account Activity. If it is a recently cashed check, you will see it listed in your Account History for that account. Tap on the check and then tap View Check. You can also search for checks by tapping Show Search Options and Show Only: Checks. To view activity for a different account, you can select a different account under Show Search Options.

This version is less useable

This bersion removed functions that were easier to use. Such as guaranteed date vs trying to figure out when to send. And if the wrong daye was selected have to do over and over

Additionally entering the amounts for mo ile deposit should not ‘fill’ from tihht and then mush it left. A better ui would be to simply automatically have the field on the dollar amount and simply having the person enter a period for the delineator. And bring ip the number pad. Similar to when entering an amount to pay

But there the period should also look like a pushable balue