My Verizon 4+

I have had Verizon prepaid for 8 years. I am save the most with them compared to all other companies. I have wonderful signal. I do travel for a living so there is areas I have found that do not have full signal but it’s also in the mountains or valleys in the middle of no where. It is pretty far and few places in between. I love the loyal discounts. I also love that I can order my prepaid phones through the app. I also have a data plan and I have zero complaints about it at all. It is linked to my tablet which is one of my life lines.

The only thing that would be nice is certain billing address that are in a restricted zone for Verizon could still pay there bill. I am not sure how many restricted zones there is but I know of one in NC foothills area. This is so the local cell phone companies can work for the population. I’m not against the reason it’s restricted just the fact you can’t pay a bill with that address linked to your cards. Even if you are paying a friend bill or something along that line.

Started with attempting to navigate the AI assistant. Gave me choices that had nothing to do with my question and disconnected me several times. After 30 minutes i was finally connected to a Rep who tried to solve my problem - but problem came back after a few hours. No way to get back in touch with him unless i schedule a meeting for 4 days later. So I had to start over with the AI assistant. Next Rep was not able to solve the problem but offered to replace my unit at no cost. Delighted because me and my 2 kids work from home and cannot do that when the phone service is horrible. He Promised it would arrive in a day or 2. So delighted on the service that i fell for him upselling me on my phone plan. 4 days later i worked my way thru the AI agent, learned that i could schedule a call with my 2nd agent in ‘only’ 3 days. So i started over again. After another 20 minutes i learned that the previous Rep never placed the order. Unbelievable and unacceptable. I tried to call my local verizon store to see if they had them in stock but the calls are all rerouted to a call center that does not have a clue. Call center agent called my local store but they did not answer (she said they must be busy ) and never called me back. Repeat - NEVER called be back. So i started again with the AI assistant, and got thru to an agent who was finally helpful. My order should now arrive in 2 days. Wanna bet?

It has taken me a month to get my service with Verizon figured out and payment lowered to where it was prior to the over heated battery that required me to exchange my iphone for a new one. I spent over a dozen times trying to get on the website, changing passwords, speaking to a dozen chat representatives, and getting absolutely no where. It is sad to see a company change from service oriented to one that can’t even speak to their customer on a phone. The automated system sends you into multiple loops never providing the option to needed to solve the problem. My Verizon is also clumsy and requires its users to have different passwords, that require changing each time you try to log in. My last visit required me to change my password 5 times before getting into my account. Are all your employees so wrapped up in their commissions that they no longer care about the people they are serving? What are the benefits to keep them in chat session for hours, accomplishing little, just to keep them hanging in chat space. I hope you will consider changing your service to put your customers first again. It causes me stress just to hear the word Verizon. I can’t believe that your service costs twice the amount of other companies and my bill continues to increase. There is absolutely no benefits to be a verizon customers any longer.