Con Edison 4+

Glitch

Finally impoved app. I have had one issue, when i click pay bill it says “payment failed”. So i clicked on it a few more times and it still said payment failed. When i checked my email i was charged twice. Called coned and they can not refund the money until it is fully processed. I can also suggest in the drop down menu where the account you want to pay from instead of saying “last payment method used” “credit” actually show your banking nickname or cc or debit card etc...

Unable to log in: update

WHEN ARE YOU PEOPLE GOING TO SOLVE THE PROBLEM OF ME NOT BEING ABLE TO LOG IN VIA THE APP?! You people have lied to me and said this problem just happened but it did not and it’s still happening. What the hell is wrong with you people? I’ve in contact with you people and gotten nothing from you people.

I have an account with ConEd and would like to use the app but for some reason I’m unable to log in to the app. I was in contact with customer service via email and I was told I do not have an account. At the moment I’m logged into the ConEdison website. When I download the app it ask if I want to open an account. Can this be explained to me? I’ve been having this problem for months now. While on the phone with someone, I was told this problem just started. I was lied to. Thanks.

Update: I’m still not able to log in even after this update. I have an account with con ed. Still no response from anyone. I use same email and password as on the web page.

Developer Response , 04/09/2018

Hi Typo00,

Sorry you couldn’t log in. We were having temporary technical issues that have been resolved. If you are not able to log in now, or run into any problems, please let us know at customerservice@coned.com.

Thanks, Abdul FI.

Good App

The app does not need an account in order to see outages but you do have the option of creating one.
It’s very helpful in finding outages in your area, and you can report a problem in the app itself.
The app has contact information as well.
If you know in advance that the temperature is going to be 105°, then make sure to charge up your phone before that happens. Listen to the weather reports.
Thank you Con Edison.

Developer Response , 03/28/2018

Hi sorry4ever, thank you for inquiring about the Touch ID feature. Yes, you are able to use all of our features in the new app without using Touch ID. You can simply adjust the setting on the log in screen. Sincerely, Michelle K.