Con Edison 4+

Amazing app

I have been sending checks to pay bills the last couple of years. It wasn’t till this year that I discovered their mobile app. It is honestly one of the best transitions I have made. It is easy to use and very user friendly. I haven’t had a problem with it since using for half a year now. The app is very transparent and shows you live usage of your electricity as well as past bills and usages. It is overall such a well planned out app. This makes paying bills so easy! Literally 3 taps for me and bills are paid!!

You should be ashamed.

These bills are purely disgusting and you should be ashamed that your monopoly of a company ever charges anyone this. This shoild be illegal and it is beyond typical of that you only care about money. We asked this to be investigated and you and the landlord laugh it off as if any common person can’t afford to take you on.

Hahahaha they responded with, “sorry you are having trouble paying your bill, we can put you on payment plans.” Did you even read this or is this another automated response. The problem isn’t paying the bill, the problem is the bill itself. THERE SHOULD NEVERRRRRRRR BE A BILL THIS HIGH. You think it’s right or legal to charge over $1,000/month for a nyc apartment? You are joking. There shouldn’t be a payment plan because there shouldn’t be a bill that high. Clearly there is something wrong and of course instead of fixing it or investigating it you only offer your customer a payment plan. How about you offer to come fix your system.

Unable to log in: update

WHEN ARE YOU PEOPLE GOING TO SOLVE THE PROBLEM OF ME NOT BEING ABLE TO LOG IN VIA THE APP?! You people have lied to me and said this problem just happened but it did not and it’s still happening. What the hell is wrong with you people? I’ve in contact with you people and gotten nothing from you people.

I have an account with ConEd and would like to use the app but for some reason I’m unable to log in to the app. I was in contact with customer service via email and I was told I do not have an account. At the moment I’m logged into the ConEdison website. When I download the app it ask if I want to open an account. Can this be explained to me? I’ve been having this problem for months now. While on the phone with someone, I was told this problem just started. I was lied to. Thanks.

Update: I’m still not able to log in even after this update. I have an account with con ed. Still no response from anyone. I use same email and password as on the web page.

Developer Response ,

Hi Typo00,

Sorry you couldn’t log in. We were having temporary technical issues that have been resolved. If you are not able to log in now, or run into any problems, please let us know at customerservice@coned.com.

Thanks, Abdul FI.