Con Edison 4+

I have had Con Edison for decades now. As a disabled senior citizen, ConEd has worked with me and have always been good to me.
Since a big operation last October, I have been unable to speak. I cannot convey how much this has changed me. Actually, ConEd sent me a letter to ask for a doctors note that stated the electric medical devices I use. Two doctors sent them in. I was in the office when the doctors office tried to fax it, but it didn’t go through. The sent it to the email address listed. A second doctor sent a letter in, but again, ConEd said they didn’t receive it. Perhaps they got them by now as I haven’t received another letter. I have a copy of the second letter in my email, which I can send via email.
I’m only stating this as my life is hard enough without a voice and you would not believe how badly people treat me on the phone. Have a text to talk app on my cellphone, but have been hung up on many times.
Anyway, aside from the medical needs letter, ConEd has always been good to me, and I thank you all very much.
Donald McDonald

While they’ve made tremendous improvements to the app, they’ve also made changes that need improvement. The app makes it impossible for you to schedule a payment in advance, whereas you used to be able to do that in the past 5 days prior. They need to update the app to allow to schedule a payment, otherwise you have to pay it right in the day you’re using the app. No other credit card, bank, or other payment apps does this. It’s absolutely ridiculous and annoying! People have busy lives and it’s so inconvenient and really don’t understand why it’s not possible. Please update the app to allow this.

These bills are purely disgusting and you should be ashamed that your monopoly of a company ever charges anyone this. This shoild be illegal and it is beyond typical of that you only care about money. We asked this to be investigated and you and the landlord laugh it off as if any common person can’t afford to take you on.

Hahahaha they responded with, “sorry you are having trouble paying your bill, we can put you on payment plans.” Did you even read this or is this another automated response. The problem isn’t paying the bill, the problem is the bill itself. THERE SHOULD NEVERRRRRRRR BE A BILL THIS HIGH. You think it’s right or legal to charge over $1,000/month for a nyc apartment? You are joking. There shouldn’t be a payment plan because there shouldn’t be a bill that high. Clearly there is something wrong and of course instead of fixing it or investigating it you only offer your customer a payment plan. How about you offer to come fix your system.