311 is New York City's one-stop shop for all government information and non-emergency services. Get the 311 app for your iPhone or iPad to get help with the following:
• Heat or Hot Water
• Rat conditions
• Taxi Driver Complaints
• Lost property in taxis
• Illegal parking
• Parking meters
• Blocked driveways
• Abandoned vehicles
• Street potholes
• Street signs
• Street lights
• Fire hydrants
• Tree damage
• Street tree plantings
• Beaches, gyms, parks and pools
• Dirty conditions
• Building graffiti
• Food establishments
• Homeless assistance
Taxi Driver complaint has been added.
Ratings and Reviews
Awesome, but could use improvements
It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets!
However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app.
Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.
Would love to be able to use the map to drop the pin on locations that are not necessarily in front of an address. This becomes useful for reporting street issues (think potholes or sidewalk issues) where there isn’t necessarily a building address in front of where the problem lies.
This app is very good as it makes you feel like you’re doing your job as a citizen by helping keep your neighborhood clean and safe. But what makes this app really handy is the fact that you can check your results and get updates within hours.
Although, there are some things that could be reported through the app, I still feel like more features need to be added. There is a very limited amount of things you can report.
But overall very easy to access!
- Department of Information Technology And Telecomm
- 43 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © Copyright 2009-2019 The City of New York
With Family Sharing set up, up to six family members can use this app.