NYC 311 4+

Department of Information Technology And Telecomm

Designed for iPhone

    • 3.2 • 214 Ratings
    • Free

iPhone Screenshots


311 is New York City's one-stop shop for all government information and non-emergency services. Get the 311 app for your iPhone or iPad to get help with the following:

• Noise
• Heat or Hot Water
• Rat conditions
• Taxi Driver Complaints
• Lost property in taxis
• Illegal parking
• Parking meters
• Blocked driveways
• Abandoned vehicles
• Street potholes
• Street signs
• Street lights
• Sidewalks
• Fire hydrants
• Tree damage
• Street tree plantings
• Beaches, gyms, parks and pools
• Dirty conditions
• Building graffiti
• Food establishments
• Homeless assistance

What’s New

Version 4.53

* Replaced app feedback form with NYC311 weblink
* Replaced pothole SR form with NYC-DoT weblink
* Replaced streetlight SR form with NYC-DoT weblink

Ratings and Reviews

3.2 out of 5
214 Ratings

214 Ratings

Icarurs ,

Awesome, but could use improvements

It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets!

However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app.

Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.

techcat1 ,

Needs work but really helpful

I wish the app could do the full range of things 311 could be used for. That said, it is an invaluable resource for any New Yorker. It allows you to report issues easily from your phone, and watch as they progress through the system and get solved. That is an incredible example of government working for the people.

traceyliri ,


This app is very good as it makes you feel like you’re doing your job as a citizen by helping keep your neighborhood clean and safe. But what makes this app really handy is the fact that you can check your results and get updates within hours.

Although, there are some things that could be reported through the app, I still feel like more features need to be added. There is a very limited amount of things you can report.

But overall very easy to access!

App Privacy

The developer, Department of Information Technology And Telecomm, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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