NYC 311 4+

Department of Information Technology And Telecomm

Designed for iPhone

    • 3.1 • 268 Ratings
    • Free

iPhone Screenshots

Description

The NYC311 App is your on-the-go, one-stop shop for New York City government services.
Download the app to:
• Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also sign up to be notified of any updates to the normal schedule and add this year’s Parking Holidays to your mobile calendar.
• Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more.
• Track Service Requests. See the latest status of your requests all in one place.
• Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.

What’s New

Version 4.67.0

- Updated Parking Holidays Calendar for 2024
- Bug fixes and optimization

Ratings and Reviews

3.1 out of 5
268 Ratings

268 Ratings

Icarurs ,

Awesome, but could use improvements

It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets!

However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app.

Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.

Hopefully nick not taken ,

Poor responsiveness

Needs bulk export function for tickets filed.
Needs to retain access to photos submitted with ticket in the ticket log.
Request types that link out to the web form have a bug where the button to accept the address input on the pop up is to low down on the screen to press. Lots of scrolling up and down required to get the browser to hide browser UI elements that block this webpage element. Needs to be located to the right of the address input bar or between that and the map image.
Needs accountability from city to produce photographic evidence of response, many illegal postings tickets filed are responded as complete but when I visit the complaint location to check, the sign was not removed.
When police respond "no action required" to paper plate or other illegal parking complaints the police need to provide more details as to why the ticket was closed in this way when photographic, geotagged evidence is provided of a prima facie violation.

Kid Java ,

Cannot file Non-Emergency Traffic Condition” complaints

It is disappointing that this app cannot be used to file “Non-Emergency Traffic Condition” complaints. This is one of the most needed complaint categories in NYC.

Otherwise, it is a decent app for reporting, but the powers-that-be rarely do anything to directly solve the problem reported; they usually just wait for the problem to solve itself…or not.

App Privacy

The developer, Department of Information Technology And Telecomm, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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