iPhone Screenshots


ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Required Documents
The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.

What’s New

Version 2.8

Minor bugs and enhancements

Ratings and Reviews

4.6 out of 5
34.1K Ratings

34.1K Ratings

WykedSid ,

Super convenient!

Long gone are the days of waking up at the crack of dawn to go to the office just to apply for assistance, or waiting hours on long lines just to submit recertification documents (something that usually takes about 10 minutes to do). I appreciate the continuous improvements made within the app!

One thing I would like to suggest is changing the way documents are uploaded. Instead of having the blue box at the top of the screen list out all of the documents you need to submit, having a list that’s clickable - which would allow the user to easily keep track of what documents they need to submit - would greatly improve this process. Once they’ve submitted the document, that row can be highlighted green to confirm submission. It can avoid someone accidentally tapping the wrong category and submitting the wrong document, and it would help the user keep track of any remaining documents they would need to submit.

Aside from that, the app is great! And definitely a huge time saver.

Developer Response ,

Thank you for your review! We are glad the app made it easier for you to manage your benefits.

pedrogon1990 ,

Horrible app

Basically same thing going In person it takes 72hrs to post documentation on applying and recertifying applicat ion is always under maintenance customer support for HRA over the phone on this application is useless as they don’t know whether to advise clients to bring in documentation or to upload after uploading documentation supposedly states all documents uploaded will be shown here for 100 days doesn’t even show documents I uploaded after uploading them it says we will send you a notice in the mail about receiving documentation if you have a deadline to submit documentation per day Nov 12th those documents should be able to upload and send same day it delays benefits issuance it can cause a case to be closed for simply failing to submit documentation and then verifying whether the documents have been sent is impossible as it takes 3 days to confirm if they received it this application needs to be improved with the aforementioned grievances. I rate this app a 1 it’s basically the same as going in person to apply for SNAP benefits

Developer Response ,

We are sorry to hear about your experience. Please email us at accesshrasuppapp@hra.nyc.gov for assistance with this issue

tabdy321🙌🏾💯 ,

It’s freaking annoying

I’ve been trying to upload my documents since yesterday & all I keep getting is either Login failed & when I finally do get in. Try submitting my documents I get a having technical difficulties or even document failed upload try again later. Like this is annoying. You guys need to do way better with this app cause ppl have things to do & as much as this app supposedly saves time at the office it isn’t doing what it is suppose to do! Who can I even contact about this cause I have a due date & I don’t like feeling helpless. My due date is april 27th & I’ve been trying to do what I gotta do to not delay the process but the app wants to keep crashing or not working. Who can I call or even fax if they allow to fax my stuff to em. Cause this is blt it

Developer Response ,

We are sorry to hear about your experience. Please email us at accesshrasuppapp@hra.nyc.gov for assistance

App Privacy

The developer, Department of Information Technology And Telecomm, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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