Blink Fitness 12+

Issues right at the start

So I was looking to get a Blink membership for a while. I downloaded the app and completed everything to sign up and once I submitted it, I got my membership number on a screen for a second, then I selected away and it disappeared. I don’t know if the app glitched but I haven’t received my membership confirmation email so I am unable to login and setup my account. Also I checked my bank and my card has been charged the membership amount.

I’ve emailed customer service and it says there will be delays in responses. Wish I knew how long it would be because as of right now I am literally paying for nothing as I cannot access my membership.

I will update this review as the issue is resolved, but as for right now, not very impressed with Blink Fitness.

Developer Response ,

Hi there! Oh no! If you are still experiencing issues, you can visit the Front Desk at the location you joined and they will be able to look you up! If you have any issues, drop us a line at blinkms@blinkfitness.com.

The app isn't working well

I'm having issues with this app a lot lately. I have to logout and login again to see the real time gym capacity. It doesn't reflect my current billing status. At the beginning of the month the app tells me I have no outstanding balance, but I kept getting emails from blink that I do so I had to login via browser to see how much I owe. But then after I paid, the app tells me I have outstanding balance of xx amount for like a whole week until I logout and login again. I have to go on browser to look for gym capacity these days because its annoying to keep logging in and out. Please fix this issue!

App doesn’t work

I am a new member and I workout at two different locations (currently). I downloaded the app and the section that allows you to look at locations wasn’t working. When I told them at the gym, they said to delete the app and download it again. It worked…but only for a short period of time. The next day I had the same problem, did the same fix, and it worked for a short period of time then stopped. What is the point of using the app if I have to keep deleting it and downloading it again? The most important feature of the app for me, the location (and capacity) feature just does not work and I don’t see the same info on the website. It makes planning my daily workout difficult. I’m using an iPhone if that makes a difference. Please fix this. ***The location part just stopped working as I was using it. This is frustrating and annoying. ***

Developer Response ,

Thank you for sharing your feedback with us! We're sorry to hear that you've experienced issues with our app, but we're constantly working to make improvements and enhance the user experience. We encourage you to update to the latest version, which includes several improvements and bug fixes. We appreciate your support and value your input, so please don't hesitate to let us know if you have any further feedback. Thank you!