This free National Grid app allows customers to report and check the status of power outages, view power outage maps, find payment locations and make one-time payment through Speedpay. In addition to this, the app provides important news updates, access to safety tips and important contact information.
Ratings and Reviews
This app is useless. I tried to pay my bills through it while overseas (since I didn't have access to a desktop or laptop) and had multiple problems. First of all you can't use your regular login information from the regular online site. Instead you have to use your account number (have fun finding that). Second it doesn't tell you how much you owe. You have to look that information up yourself. Third you can't use a credit card or debit card but have to use your bank account and routing numbers. It took me over 20 minutes just to find all these account numbers and when I returned home I found out the payment didn't even go through and I got slapped with $30 in returned check fees! I tried calling customer service but they were no help at all. Got a 'confirmation email' from western union but there's no way to follow up or look into what went wrong. This is really not transparent and difficult to use. Looks like you need a new app, National Grid.
What in the world were you thinking of when you people created this app? It’s totally dysfunctional! Starting with the inability to login. Use of a second party for payments (Western Union) at a fee. You must provide an invoice number. It is much simpler to go directly to National Grid’s website, signing for an account, save or your values (username/password) and every time that you need to make a payment, check outings, etcetera, login and done! The website even saves your payment option and you can also opt for automatic payment or one time payment only, PLUS it kept in your information record (if you want to keep it in your record)making it a very simple and straight forward transaction. I thought that apps are all about simplifying things! This app, it definitely does not!
But heyyyy, thank you for trying (a little)!
Poor Quality App
First impression, Finally, has bill payment made east. I selected my region. Now what….
My only options are “News, Outage Map, Report Outage”. I can’t log in. I can’t select to create an account. I can’t select electric or gas.
Oh, wait! There is a “Payments” section. Seems like I almost figured it out. Yet I was stuck yet again because it needs all the payment info, account into, and - oh yeah - a “speedway payment system” log in account.
The only thing this app seems to be great for is finding the appropriate contact numbers to call when there is a problem, be it may gas, electric, outage, or tree service.
National Grid… PLEASE just contact Eversource for a copy of their online system and call it a day. Your current system makes me want to go back to paper bills. Invest into your R&D and work on this app to make it more helpful and user friendly for individuals who have not just one account, but multiple account across multiple platforms (gas and electric). If user error is the issue, please make How To clips and add them into the app on the first page so users can learn to use it right away. Thank you.
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The following data may be collected but it is not linked to your identity:
- Usage Data
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- National Grid plc
- 20 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © 2022 National Grid USA Service Company, Inc.