National Grid 4+

I was given emailed bills for gas/electric each month which I could very easily pay through. Then suddenly one of them kept giving me an error so I switched to the app thinking it’d be easier than calling and having to give my card info over the phone each month. Wrong. I created a profile to save my card information but logging in and paying a bill takes just as long as if I called in. I appreciate the security to get to my account but no one is going to pay my bills but me. Face recognition option would be nice so I don’t have to remember a password each time when things aren’t working. It’s just as a whole VERY frustrating to use this app. It does NOT make your life easier like apps should to pay bills. I do not have a choice but to use this app unless I want to waste more time on the phone. It should be easy to switch between gas/electric bills since they are both national grid but I have to log out and log in with the different account numbers each time. Who has this information on hand each time??? I have to open my bills each time to get this information! Why bother? Who knows this on a whim? This is my most disliked app on my phone.

This app is useless. I tried to pay my bills through it while overseas (since I didn't have access to a desktop or laptop) and had multiple problems. First of all you can't use your regular login information from the regular online site. Instead you have to use your account number (have fun finding that). Second it doesn't tell you how much you owe. You have to look that information up yourself. Third you can't use a credit card or debit card but have to use your bank account and routing numbers. It took me over 20 minutes just to find all these account numbers and when I returned home I found out the payment didn't even go through and I got slapped with $30 in returned check fees! I tried calling customer service but they were no help at all. Got a 'confirmation email' from western union but there's no way to follow up or look into what went wrong. This is really not transparent and difficult to use. Looks like you need a new app, National Grid.

What in the world were you thinking of when you people created this app? It’s totally dysfunctional! Starting with the inability to login. Use of a second party for payments (Western Union) at a fee. You must provide an invoice number. It is much simpler to go directly to National Grid’s website, signing for an account, save or your values (username/password) and every time that you need to make a payment, check outings, etcetera, login and done! The website even saves your payment option and you can also opt for automatic payment or one time payment only, PLUS it kept in your information record (if you want to keep it in your record)making it a very simple and straight forward transaction. I thought that apps are all about simplifying things! This app, it definitely does not!

But heyyyy, thank you for trying (a little)!