National Grid 4+

This is the worst app ever!! You can’t see your bill or even know your usage which with the new outside meters we’re supposed to. I have to go into my bill in email, find my account number (despite creating an account in the app) and how much I owe to know what I am paying in the app. And despite saving my bank info I have to re-enter it each month. Where is this easier?? It’s NOT! I’m back to calling in my pyt each mth when I get the email notification my bill is due- which by the way was late last month and you stuck me with a late fee which wasn’t my fault. I’m over it. Useless app!

Hello ArisUma, thank you for taking the time to leave a review and provide more details around what you would hope to see in the National Grid app. The good news is that our next couple of planned releases will include most of the things you outlined in your review. Thank you for your patience while the team completes the development work, and I am eager to see if the future updates start to make it easier to engage with National Grid!

After 4 months of fighting to get into your old app you change it to this nightmare! How do I see my bill? I’d like to go paperless but this app doesn’t allow that. How do I know what to pay when I can’t see a bill? Your payment option doesn’t even tell you what you owe either. This isn’t a new concept and thousands of other companies have their payment system and their bill system all together in the same app. How is it this hard? Get new people who know what an app should include and do it asap!

Hello, We apologize for any inconvenience! To make a payment select "Payment" that will take you through the payment flow the bill amount will auto-filled. For paperless billing, visit our site https://www.nationalgridus.com/MA-Home/Bill-Delivery-Options/Paperless-Billing & choose "Go Paperless Today". Enhancing login is a priority—thank you for your patience and feedback.

The National Grid app doesn’t allow you to see much at all, no pdf statements or account info, just a pop up of the amount owed. It looks like a new company is handling payments for them and it is very lacking in info you should be able to see. I pay all my bills online without issues but this app just doesn’t cut it. Going to have to go back to paper billing just to see my usage and other info that used to be available.

Hi Lisa, thank you for your constructive feedback around the National Grid app. We are completely aligned that the current app version does not have all of the features that our customers need to easily pay our bill which is why we stood up a dedicated team that is actively working on the next release to enable customers to sign in, view their account and billing and more easily submit a payment. As we push out new updates in the upcoming months, please continue to leave feedback so that we can incorporate it into our product roadmap.