Put an end to mystery calls with Call Filter. Get spam alerts right on your incoming call screen and block calls based on your preferred level of risk. Call Filter also identifies unknown callers by name and helps you manage unwanted calls with a personal spam and block list. Now, you'll actually enjoy the sound of your phone ringing.
• Get real-time alerts on your incoming call screen so you can better avoid spam calls
• Automatically send spam callers to voicemail with the spam filter
• See each spam call’s level of risk so that you can learn more about the caller
• Manage other unwanted calls with a personal spam and block list
• Search our spam database to see if a number has already been identified as spam
• Identify unknown callers by name on the incoming call screen and call log, even if the caller is not saved to your contacts
• Seamlessly update your contacts with newly identified numbers
Eligible customers get a 10-day trial of Call Filter Plus. Customers can choose to enroll in Call Filter to get just the basics (spam detection, blocking and reporting) for free, or subscribe to Call Filter Plus for all that and more for $2.99 per month, per line. Accounts with 3 or more eligible lines can subscribe to Call Filter Plus (Multi-line) for $7.99/mo by logging in to My Verizon. If you choose to enroll in Call Filter or Call Filter Plus via the app, the spam filter will be automatically set to block high-risk spam callers, but you can change your block settings at any time. Data charges apply.
Please reference https://www.vzw.com/support/how-to-use-call-filter/ and https://www.vzw.com/support/call-filter-faqs/ for step-by-step instructions on how to use the app and answers to frequently asked questions. For additional details on Call Filter and Call Filter Plus, please see https://www.verizonwireless.com/solutions-and-services/call-filter/.
• Product name update: the free version of the service is now called “Call Filter” and the paid version of the service is now called “Call Filter Plus.”
• User experience improvements: users have flexibility to choose to directly enroll in Call Filter or Call Filter Plus, or activate a 10-day free trial of Call Filter Plus if eligible.
Ratings and Reviews
Can’t see who’s auto blocked!
I was paying for the premium call filter and it was working just fine. I did get a few calls slip through but that is to be expected with spoof callers as well as I found it annoying that they could still leave voicemails but overall I was happy. That was until today. We just recently experienced an earthquake and I tried to call my sister and boyfriend and I got a Verizon error message. I was confused and thought maybe something happened and my bill didn’t get paid so I check, nope, I was fine. I tried calling my mom and dad and that worked which was even more confusing. Finally after troubleshooting I went to the app and removed the blocking feature and I was able to make a call. The annoying thing about is I let the app auto block for me so nothing showed up on my block list but when I turned off I could call. So annoying! The app should have shown me what numbers were being auto blocked so if there was a mistake I could fix it but it didn’t. I don’t know if it’s because I’m an iPhone user or what but that was annoying and alarming considering what just happened.
The app quit working and started blocking all calls. There’s no way to see this is happening because it doesn’t tell you when it’s blocked calls and the calls don’t show up in Your recent history. I only figured it out after someone called my home phone to ask why I didn’t answer my iPhone. At that point, after troubleshooting, I realized I wasn’t receiving any calls at all in my iPhone but to the person calling, it rings like normal and then goes to voicemail. In troubleshooting that issue, I tried to turn off spam filtering and it wouldn’t turn off. That allowed me to realize it’s probably what was causing the issue so I uninstalled it and bingo. I started receiving calls again.
In addition, you can’t block #’s with the app. Verizon requires you to pay a mi they fee to block more than a small amount of #’s (I think it’s 10). It’s unethical to charge consumers to stop unwanted calls because it shows you have no desire to help fix the issue of spam calls since you’re using them to make money. How long before you start helping spammers so the problem because some bad all your customers are forced to sign up for your blocking service?
Not sure it does anything
Update #2: It would be really nice to have Verizon address directly the question of why so many calls are labeled robocall, potential spam call, etc. but they still ring through? This has been asked in numerous reviews and Verizon still has never given an answer that I’ve seen other than some generic nonsense.
Update: After using this for several months, I’ve probably only seen maybe two calls blocked. Since virtually all spam calls nowadays appear to be spoofed, I don’t think reporting a number really does anything. Sometimes the scammers even seem to be spoofing legitimate numbers. Until Verizon has a way to deal with spoofed numbers, I don’t really see a way to effectively block spam calls.
I’m not sure this app does anything. I can’t say I’ve seen anything blocked. It has identified some calls as “potential spam.” However, even though I have the app set to block all spam, including potential spam, these calls still merrily come through and are not sent to VM. Verizon has such a good network. It’s kind of embarrassing they don’t have a more effective call blocker app. I won’t even talk about Verizon charging $3 per month for this app.
- Verizon Wireless
- 39.4 MB
Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, and iPhone XR.
- Age Rating
- Rated 4+
- © 2019 Verizon Wireless
With Family Sharing set up, up to six family members can use this app.