I was notified today by some callers through text if I was the one trying to contact them. I WAS actually trying to contact these people. They advised me that my calls showed up as “PRIVATE CALLER”. I tried to resolve this issue by myself going through the device’s settings for at least a couple of hours to no avail. By the time I decided to contact a technician, I was a bit disappointed and frustrated that I couldn’t fix my problem by myself. Courtney responded to my request for assistance and presented herself with a cute introduction that immediately brought a smile back to my face. I described my issue and she immediately provided me with instructions on how to resolve my issue which were most successful on the first try!!! She stayed online waiting for me to go through the process of fixing my problem. I felt that was admirable of her to do so, since everyone is always in a hurry now-a-days!!!She then explained to me a protection plan for my device and offered to get me signed up for the plan. Using her quick witty humor, everything she explained, made so much sense to me. I read the particulars of the plan that she offered and I instructed her to “sign me up”!!! In summary, I’m saying that COURTNEY IS DEFINITELY A KEEPER!!! She is definitely an asset to her organization!!!

The tech coach model is to make clients wait crazy amounts of time for service that can be very poor. Lots of disconnects makes you start over from scratch. If problem doesn’t get solved you wait longer for next level tech and if your problem still doesn’t get resolved and you call back, you start back at level 1. They absolutely will not consider what has happened with previous techs and you get in a no-win cycle. I got bad advise from a level 2 tech which at off tons of problems and left me with a phone and Apple Watch that didn’t work when all I originally needed was to turn off silencing unknown calls. I literally was trying to get the issue fixed from 10 am on a Saturday and it was still not resolved at 8 pm, 13 tech calls, 5 disconnects and 5 phone and watch resets later. They must threaten their techs significantly if they pass the issue up to a higher level without going through tons of steps, EVEN IF IT HAS BEEN DONE 10+ TIMES BEFORE. I have been a Verizon customer since before it was Verizon, but this has ended our relationship.

For too long I had been plagued by being unable to access one of my email accounts on my computer although U could open it on my other devices. What annoyed me most about the problem was that if I removed emails from that server from my phone it would still remain. Only by removing it from the computer would it be fully deleted. Today, with the help of one of Tech Coach’s Chat assistants I was able to finally resolve the issue. She was incredibly patient throughout the process ( which took far longer than either of us anticipated, because of a variety of access issues. Now it’s done, along with an access issue of a different nature.

3 weeks my phone messed up. I’ve talk to tech-support at least five times. Day I was talking on the phone with somebody but her shift was ending so she sent me an appointment for 830 to talk not text to somebody to help with the issues with the phone. I get the text I click the link I answer the questions and wait for somebody to come online 20 minutes later nobody’s online with me I’m still waiting. I get another message in messenger stating they’re going to cancel my ticket because I’m not responding while I’m sitting on the site waiting for them. I text them on messenger again tell them that just same thing so I get a response they don’t understand what I’m saying and canceled. I click back on the link get back over to tech-support only to have the same thing happen all over again. Nobody’s answering the line. Every time I tried talking to them they were right there within seconds. But tonight everybody must be goofing off because nobody’s answering the line.