SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported.

Additional Features:

Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date.

My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.

Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

News -
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.

Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.

Maps -
Displays facility and payment dropbox locations on a map interface.

Manage Wifi -
Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

What’s New

Version 23.3.2

Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.

Ratings and Reviews

2.5 out of 5
1.2K Ratings

1.2K Ratings

Ash_Night ,

Wish they’d fix it

I have not been able to access any of my billing information past or present. Not since June 2023. All it says is “online payment are ‘temporarily’ unavailable. But even my old bills/payments are unavailable. I don’t receive a paper bill and am not able to know about any unforeseen issues/changes until after the fact. I just want to use my app. Every time I call over the phone they to pay online or on the app because “they can use theirs just fine and see what’s on there.” I’ve even uninstalled the app and then reinstalled it and still not working. No point in having it if I can’t use it. Please, please fix this issue.

The WB2 ,

The app works fine

The guy who reviewed this app because he was too lazy to remember his own password, was his very own fault. He explained how he used facial recognition as his password of remembering instead of initially remembering the actual password he had setup for himself. I have been able to access into the app itself and do about everything I need to do in the app. The app constantly keeps asking you if you want to go paperless after you have denied them. That’s probably where the program developer needs to do the fixing at. Other than that, the app works perfectly the way it has been designed to. Just don’t forget your password and depend on just one thing without using another method to sign in.

coolranch16 ,

Terrible login security

I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!

App Privacy

The developer, National Information Solutions Cooperative, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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