SmartHub 4+

Name: SmartHub
Rating: 2.5 (1476 reviews)
Author: National Information Solutions Cooperative

National Information Solutions Cooperative

- 2.5 • 1.5천개의 평가

- 무료

설명

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported.

Additional Features:

Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date.

My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.

Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

News -
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.

Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.

Maps -
Displays facility and payment dropbox locations on a map interface.

Manage Wifi -
Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

2024년 10월 22일

버전 24.4.0

Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.

2.5/5

1.5천개의 평가

Wish they’d fix it

I have not been able to access any of my billing information past or present. Not since June 2023. All it says is “online payment are ‘temporarily’ unavailable. But even my old bills/payments are unavailable. I don’t receive a paper bill and am not able to know about any unforeseen issues/changes until after the fact. I just want to use my app. Every time I call over the phone they to pay online or on the app because “they can use theirs just fine and see what’s on there.” I’ve even uninstalled the app and then reinstalled it and still not working. No point in having it if I can’t use it. Please, please fix this issue.

Terrible login security

I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!

User for 13 years

After recent app update app stopped updating total usage on Sept. 15 today is the 24th. I gave it a few days to refresh but no luck. Uninstalled and reinstalled app and that worked. I can’t get used to the new graphics in the chart, guess it’ll take time. On the home page the comparison calculations are never correct, ya think that’d be fixed by now. Overall I’ve enjoyed the app over the years. It’s not intuitive by any means but once I figured out that some of the icons are active and not just decorations I discovered the sleek and rich troth of info the app offers.