myAT&T 4+

Yesterday I went on the app to order my wife a phone to be picked up at our local store. I completed the online forms and gave my information and credit card, which was debited for the taxes. The app brought up a screen that stated that the phone should be ready for pickup in two hours.
My daughter went to the store and found that the store had no record of an order, and that three hours after the order was placed, they had no information. The manager I spoke to, found no record of an order and said it might not have come through due to them being out of stock on certain colors of the iPhone 12.
I wasted my time and my daughter’s as well and the only recourse we were given was to cancel the order and wait for it to clear, then try again or come back to the store tomorrow.
Why doesn’t your system show if the item is in stock at the store? Why does your system not check this before it tells customers that the item will be ready at a given time? With a company as supposedly sophisticated technologically, you miss the boat with customer service. Also you website is horribly slow. Load times for your page is often in excess of 30 seconds in a location where I have 4 bars.

I’m being generous rating myAT&T app and AT&T customer service 3stars.
Been a loyal customer for years, asking myself why… for one of the biggest communications company in the nation you’d think the website and app would work better. I have not had a good experience as of yet. Nothing ever works on the app and to top it off, I had a landline phone for my Homebase’s business installed, it worked great the first few months then started having static in the line and no dial tone. I called in and come the appointed day the repair guy should have been here they were a no show. I called back and rescheduled for another tech to come out. At this point it had been almost two months of nothing but static on my business phone. They finally arrive got it working he said and left. No it wasn’t working still nothing but static. I gave up and canceled it. I had no service for almost three months. This was roughly two years ago and they are still sending me a bill for the months it wasn’t working. Now I keep getting over days notifications and we NEVER go over , now it’s only working have the time. Can’t get ahold of AT&T to fix it and the app is useless. Disappointed and ready to call it quits. I work from my home so my internet connection is my lifeline for my business, without it o don’t have a home based business. That means I can’t pay my bills. Come on AT&T whats it gonna take??? DO BETTER!!!:(

You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. If you want to see those, you have to view the PDF of your "paper" bill. But anytime I attempt to do that it just sits there loading infinitely and it never loads. No, it's not my connectivity. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. etc. Guess they really don't want you keeping tabs on those charges.

Speaking of extra charges, I recently needed to replace a family member's older broken phone. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. I would have just bought the friggin phone. Contacted their customer support about and you can guess how that went. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. So beware of using that feature in the app.