Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
We fixed some bugs and added some performance enhancements.
Ratings and ReviewsSee All
2 complaints and a few compliments
Complaint #1: I tried using the app to purchase a case for my phone. The app kept telling me to sign in to finishing my purchase. I was already signed in. Every time I reviewed my order just before check out, it took me back to the sign in page. When I entered my login credentials, it said my login details were incorrect. I ended up hopping on my desktop computer to make the purchase and everything went through just fine. I tried using the app 3x and couldn’t get past the the review order before checkout page.
Complaint #2: I also had a hard time using chat feature. The keyboard and navigation took up 90% of the display and I could hardly read the chat window. There is no button to toggle the keyboard down to read the chat window. Basically, the chat experience through this app needs improvement.
Compliments: I think the billing section is easy to use. Easy to view and manage billing preferences. I also find the “current usage” section easy to navigate and understand. Also managing device features and changing plans is a breeze.
ATT does not make it easy to scroll thru this site I could not find Information as to which contract I have (I had never received a paper copy of my contract and was told it was being mailed to me some 3 years ago which it never was)(I had been quoted my service would cost me $42 yet it’s been $50+ and many times it was over $60)I feel the taxes and fees are not right yet unable to actually see the bill WHY ARE the taxes and fees NOT the same all the time ?? and how much my Discount is for being an RN and in network it appears it should be 22% savings on both services and equipment. The site is not easy to understand as to the different plans and savings. It also takes too long to pull up the information. I started with ATT when it was Cingular back in 1990 and still have my original cell phone Being an RN I need to be available all the time. I have been told many have tried to reach out to me and I have no record of their call yet they insist on having called me many times. Last night I was unable to connect with my friend the call went thru BUT would NOT ring I had 3 out of 4 bars calling from a location I am at 99% of the time I make my calls and a few times the call would appear to be answered yet I could NOT hear anyone on the other end it was completely silent. I’m wondering if ATT is decreasing it’s power and towers to push us to 5G??? For what we pay ATT needs to step it up. Thank you
Coming to despise your service
I have been dealing with your lack of customer service follow through. I have been dealing with you inaccurate billing since June 9th when your service applied a charge for Penthouse that we did not order. Our TVs have parental block on them so I don’t know where or how this happened. I have been told on multiple chats and finally a phone call to a “manager” that this would be resolved. I was assured on my call in August with I believe Michael that my August bill should only be in the neighborhood of $20 once all the credits for the incorrect service and late fees were applied. Imagine my disappointment quickly turning to infuriated I was to see a regular bill and none of my promised credits. I am becoming so infuriated at how inept your system is that I am going to take the next step to report this to the FCC. This service has been a fiasco right back to the day it started with the sales person submitting or at the least what we were told. You can review past chats to see this has been less that happy experience with you. My time is extremely important and frankly it’s been extremely disrespected. I would expect this to be the last attempt to correct your billing error or I will alert the FCC at your refusal to carry out the corrections to the mistakes your company has made but refuse to correct in a relatively reasonable manner but expected me to pay.
- AT&T Services, Inc.
- 176.6 MB
Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.
With Family Sharing set up, up to six family members can use this app.