Entergy 12+

App and website errors

I would LOVE to rate this app a 5 star because when its working, its great. Unfortunately, there are constant issues with the app AND the website and it’s very frustrating when its time to pay bills.

For the app: it seems to have a mind of its own. One minute i can log in with ease, see daily usage, no issues with auto pay then all of a sudden my account doesn’t exist unless i login through the website, i cant see anything other the balance due (which i also got alerts for but that no longer works apparently) and auto pay suddenly no longer works and then im unknowingly past due.

As for the website: the only issue is that the ‘speedpay or billMatrix’ options for online payment occasionally do not work. You’ll click and click on either option multiple times and the page just refreshes back to amount due.

I find it ironic that every time both of these issues come about, its at the same time. Basically, leaving customers no choice but to pay anything by phone and of course the service fee to do that cost more than paying through app or website.

Please work on these issues if possible! I see im not the only one complaining. If yall need more IT workers, then send some applications my way, i know a few guys.

Did not receive a “paperless” bill

UPDATE: Entergy MS is a*%! We had one literal puff of strong wind and we’ve been in the dark for more than 2 hours. In this area, we’re accustomed to hurricane force winds WITHOUT losing power, but the last few thundershowers…lights go out IMMEDIATELY. The last time it took 6 hours to restore. This time they won’t give an estimated time for restoration. I mean…hurricane Ida…the lights didn’t even flicker but today, a 45 mph wind gust blew thru here and 1300 of us are sitting around looking crazy.

UPDATE: I SURE WISH SOMEONE WOULD FIX THE FREAKING APP. I AM NOT RECEIVING A BILL! IF YOU ARE UNABLE TO FULFILL YOUR OFFERING OF A PAPERLESS BILL, MINIMALLY, YOU COULD HAVE THE DECENCY TO MAIL CUSTOMERS A PAPER BILL. IT IS OUTRAGEOUS THAT YOU HAVE TO REMEMBER TO GO PAY A BILL FOR WHICH YOU’VE RECEIVED NO NOTICE. YOU JUST HAVE TO RANDOMLY SIGN INTO THE ACCOUNT AND SURPRISE!…THERE’S A BALANCE DUE. I’m signed up to receive paperless bills. I just realized that it’s been a while (more than a month) since I paid my last bill, so I signed into my account and sure enough, I have a balance. I received no notification of a bill, no billing statement…nothing. If you cannot guarantee paperless bills, you should not offer the option. The new upgraded hot pink app has been nothing but trouble.

Developer Response ,

Hi Nickname 1 Nickname 2, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.

Where is my account?

I know this is COVID CULTURE but no one still answers the phone. Ever. Also i get a text on my phone which would be great except I have 3 accounts so it automatically goes to the two other accounts that are on my account but are not even active. I always have to go off the app and go online to the website to pay. My app apparently will only allow two accounts to be linked at a time even if both are inactive. Theyadd account never works by putting my address in and says it can’t find that account even though I get text messages with this account and address. I wish they had tech help but no one is available or choose to answer the phones.

Developer Response ,

Hi vahostile, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.