Screenshots

Description

Entergy app provides a quick, easy bill payment method, view outages and usage.

Entergy’s mobile app offers customers a quick and easy way to manage their accounts. After viewing account balance and due date, customers can pay with a single swipe. Customers can also enroll in PaperFREE billing, make payment arrangements and choose a monthly billing date. With a bank account or debit/credit card, customers can pay as a guest.Find outage information on our outage map, Entergy Storm Center, or via text alerts for your specific location. Customers can also use the app to report an outage or check outage status via text messages.

Take control by viewing daily usage and costs or monthly trends. Save energy and money with the latest energy efficiency tips.

The app offers the ability to set up and manage contact preferences for billing, outage, usage and more via text, voice, or email channels. You can customize your dashboard to suit your needs and find the information you need, fast.

Learn our latest news and updates with a single tap.

Provide your feedback using Real Time Ratings following payments or before logout or share free form via Contact Us on More screen.

Need to register your account? Visit myEntergy.com.

What’s New

Version 3.9.0

- View work in your neighborhood, via Distribution Reliability Map
- New filter for Seasonal Tips
- Moved View Payment Centers to Bill screen

NOTE: Due to required app changes, please upgrade to this release by 8/3/2021.

Ratings and Reviews

3.2 out of 5
126 Ratings

126 Ratings

Fang34 ,

No confirmation #

I find this app both helpful and easy to navigate. Information is easily accessible and bill pay is easy. I give it 3 stars because the app doesn’t seem to generate a confirmation # as proof of payment. I waited a month to see if an email confirming payment would be sent....it never happened. I will happily give a 5 star review when payment confirmations are generated on in-app payments

Developer Response ,

Hi Fang34, thanks so much for providing this feedback. We’ve shared your input with our design team for future improvements to the app. Thanks again, and have a great day!

Entergy Mobile App Team

Shakespeare171217 ,

You guys are awesome

This apps great and all but Entergy as a whole deserves some serious recognition for simply being an excellent company.. I can’t think of single interaction with customer service that wasn’t above and beyond expectations, they are always nice, helpful, quick and informative.
On the rare occasion I lose power, even in extreme conditions like today with the winter storm hammering NE Arkansas, I’m notified immediately and have power restored within the hour.. With all the political bull here lately I just wanted to say Thank Y’all, yal truly are under appreciated..

Developer Response ,

Thank you for the positive feedback.

PartyLady09 ,

and the usage tracker is out AGAIN

In the latest update, they finally fixed the part that allows you to see your usage. That was good. The app was painfully slow, but most features were working. Well, the usage tracker is out AGAIN. WHY? It is the most useful feature of the app, and it’s out again.

My other ongoing complaint is that the outage map is OFTEN unavailable. It always says that Entergy is “performing maintenance.” If Entergy performed that much maintenance, the app should work. Further, they should spend more time and money upgrading the power grid, instead of tinkering with an app.

Developer Response ,

Hi PartyLady09, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.

App Privacy

The developer, Entergy Services, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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