Need a new life hack? Download the myCricket App!
Redesigned with you in mind, the myCricket App is simple, seamless and FREE. It gives you the freedom to manage your Cricket Wireless account anywhere, anytime with just the tap of a button.
What to Expect:
Account Home Screen
No need to wonder about the status of your wireless account because we’ve made it easy to stay up to date on payments, plans, data, due dates, and exclusive offerings.
Want to make a payment without the hassle of phone calls and store visits? Consider it done! Check out all of the easy ways to pay and save up to $60/year with the Auto Pay credit.
• Credit/Debit Card
• Cricket Refill Card
• Gift Cards
• Apple Pay
Plans and Features
Our range of plans and features lets you choose what best fits your budget and lifestyle. Use the app to customize each based on your needs.
Tired of going over your data each month? Our data usage gauge and countdown clock will keep you updated so you’re always in the know about how many gigs of data remain each month and how many days of service you have left in your current billing cycle.
Maybe you need a question answered or maybe you’re little curious. We can handle both! Organized by categories and popular topics, we provide answers to frequently asked questions. If you hit a snag, one of our talented support reps are here to help troubleshoot.
And lastly…our newest addition to the app:
If you have an unlocked device and wish to switch from your current carrier to the Cricket network, we’ll guide you through the seamless process of transferring your phone over – all through the myCricket App!
Due to its user-friendly interface and useful features, people may experience the following:
The urge to leave amazing Ratings & Reviews
A sense of accomplishment
But don’t take our word for it. Download the app for yourself and have something to smile about.
Hey, Cricket Nation! The myCricket App has been updated with a new feature, so here’s what to expect.
SMS messaging updates. We want to make sure our users can easily manage their preferences for how they want to be communicated with, so we’ve provided a new opt in/opt out feature within the app.
Ratings and Reviews
Continue to be SURPRISINGLY-SATISFIED & GENUINELY-AMAZED w/ CRICKET!
I never leave these reviews, but feel like this one is well deserved🤙🏾
I’ve stayed with VERIZON since I was 16yrs old—15yrs—& first used a cellphone/cell-provider assuming they offered in general, the best national(US) & overseas cell coverage, compared to the top competitors like AT&T or T-Mobile...& definitely thought CRICKET was likely, even below them. I couldn’t have been more WRONG.
I wish I would have switched to CRICKET as soon as the whole era of "cell-contracts” was discontinued & ended! It’s no exaggeration saying it’s been the best decision, not only for myself personally, but as well as for my business. I’ve lived all over the West Coast, Midwest, the South & even Hawai’i, without ever experiencing poor service/coverage
(can’t say the same of my previous cell-provider). Continue to be SURPRISINGLY-SATISFIED & GENUINELY-AMAZED w/ CRICKET!
***Take this for what it is, but to say it’s a rarity that I will ever take the time to leave a review, let alone a lengthy one like this, would be the understatement of the year haha
Developer Response ,
Wow, TuckMaNuck, thanks so much for the awesome feedback! We appreciate you choosing the #CricketNation to service your wireless needs. We absolutely LOVE these kinds of testimonies.😍 Be sure to check out our myCricket app & let us know what you think! Stay safe & #SmileOn!💚
Worst customer service ever!
I’ve been a loyal 10 year customer of cricket. Long story short for the last 3 months I’ve been over charged. The first month I brushed off but the 2nd month I tried calling after being on hold on and off talking to 3 different in 2-3 hour period I was hung up on left with no answer as to why I’ve been over charged. I enrolled in auto pay the night before money was to come outta my account all of our lines were disconnected?? I immediately took the card that’s also on my auto pay account and paid our bill I was charged to reconnect our phones although it wasn’t my error I’ve had to pay them the last 3 months $20 or more on top of the $154 we already pay. I asked to speak with the manager or someone above the 4th person I’ve now spoke with just to be hung up on again I again called right back waited on hold again 30 mins just to be told someone would call me back. An hour later someone called and OMG this guy was literally yelling he cut me off numerous times didn’t answer any of my questions but wanted me to hear him out. He said all they can do is credit my account $10 for the next month. They’ve took over $60 from me in the last 3 months and obviously I’m not happy after everything I’ve had to do just to ask a simple question $10 isn’t gonna cut it. I felt like they didn’t understand my English so they did what they wanted to get me off the phone. I hung up feeling like wow That’s my thanks for being a loyal paying long time customer....
Developer Response ,
We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.
Customer service lied about my bill
Customer service here is terrible!! Something happened on my cricket app (I have two lines and our bill is $30 each, so 60 all together) but it was showing that I owed 34 and change. I knew that couldn’t be right, so I called customer service. I told the woman that price must just be for one line and the bill was due that day so I wanted to make sure I paid for both lines to avoid interruption. She put me on hold for several minutes and said she reviewed my account with her supervisor and they saw that my account had been credited almost $30 because I had been over charged in the past. I thought, well that’s nice and paid the 34 and change. I wake up today and both of our phones are turned off due to non payment AND they want me to pay a $15 reconnect fee!! I called back and explained what I had just been told yesterday and the guy I spoke with today said that the only notes on my case said that she checked my account and that the amount was paid and that was all. Nothing about the credit or anything! All he could do for me was to offer bridgepay so our phones would get turned back on today, but I still have to pay $40 more within 7 days to keep them on. So the woman I talked to yesterday and her “supervisor” just blatantly lied to me! Unbelievable. This will be the last month we give any money to these liars.
Developer Response ,
Hey there! We're sorry to hear about this experience. We would love to look into this for you, we recommend reaching out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue for further assistance.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Usage Data
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Cricket Wireless, LLC
- 134.4 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
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