The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. And get always-on support with 24/7 real-time help and support right from the app with Xfinity Assistant.
Plus, customers with an xFi Gateway get a powerful, more secure connection for your home with exclusive xFi features included in the app:
• Protect your network. Help keep your loved ones safer online with Advanced Security, included at no extra cost.
• Enjoy the ultimate control. Create your own WiFi name and password, assign user profiles, and view and control connected devices.
• Have peace of mind. Pause WiFi for family time, set kid-safe browsing and much more with powerful parental controls.
• Help improve WiFi coverage. Assess the strength of your WiFi and even order an xFi Pod, right from the app.
Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.
Need help signing in?
- If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
- Look up your existing Xfinity ID: xfinity.com/id
- Or reset your Xfinity password: xfinity.com/password
Learn more about your options related to 'California Civil Code §1798.135: Do Not Sell My Info' at www.xfinity.com/privacy/manage-preference
We’re always improving.
This update eliminates bugs and reduces errors to give you the best experience.
Ratings and ReviewsSee All
xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app.
This amazing security app from xFi is a huge relief to me and my family.
Thank you xFi for a job well done.
Amazing Customer Service
Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well.
I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there.
Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!!
Assistance with new modem activation
After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening,
I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
With Family Sharing set up, up to six family members can use this app.