Screenshots

Description

The Xfinity Home app lets you stay connected to your home even when you’re on the go. Arm and disarm your system, create automated rules, access video to see when the kids get home, or turn on the lights and adjust the temperature before you walk through the door. It’s quick, easy and always available on your smartphone or tablet.

FEATURES
- Remote arm and disarm
- Real-time text and email alerts when alarms are triggered and motion is detected*
- Remote video monitoring*
- Lighting and thermostat control*


WORKS WITH XFINITY COMPATIBLE DEVICES*
- Thermostats: Nest Learning Thermostat, ecobee, Carrier Cor, Zen
- Garage Door Openers: Chamberlain or LiftMaster MyQ Garage Door Opener
- Lighting: Philips Hue Lights, Lutron Caséta Wireless Light Switches and Dimmers, Sengled Element Touch Bulb, GE (Jasco) Wireless Light Switches and Dimmers, LIFX Lights
- Locks: August Smart Locks, Kwikset SmartCode Door Locks

REQUIREMENTS
- Wi-Fi or 4G cellular internet connection
- Xfinity Home service
- Comcast ID or Comcast.net email address and password
(Need your Comcast ID? Go to https://www.xfinity.com/support/internet/create-xfinity-username/)

*Purchase of additional hardware may be required.
Disclaimer: Not available in all areas. Restrictions apply. Service and equipment sold separately. Services and features vary based on service package.

What’s New

Version 10.26.0

We’ve continued to fix bugs for a better, more reliable experience overall. Thanks for helping us identify these issues!

Ratings and Reviews

4.5 out of 5
6.1K Ratings

6.1K Ratings

AllergyDoc ,

Glitches with LiftMaster garage door opener

Update, later the same day: The problem resolved about 5 hours after writing my review. Hopefully it will remain solid. Keeping my rating at 4 stars, for the hassle.

The app connects well with, and has stayed connected to, our Nest thermostat, but has trouble with our LiftMaster garage door opener. We were able to pair with LiftMaster immediately, it worked great for a few weeks, then stopped sending notifications when the door opened or closed. A chat and call (over an hour of my time) failed to resolve the issue. Then we started getting notifications again. After this last update the connection to the door opener failed. I signed out of the app, then back in and it was gone. Now I can’t add the LiftMaster at all. Can’t get past the Before You Begin screen. After tapping Agree, it just dumps me back. A chat with support got no results and was disconnected before I got a ticket #. My experience with Xfinity support is, they are friendly but don’t follow through. Works fairly well otherwise.

lj2387 ,

Deceptive Business Practices Ruins Experience

I've been a happy Comcast/Xfinity customer for several years using their internet, but once I bundled xfinity home, the nightmare began. The customer service rep told me I could sign up for xfinity home without a contract and I could cancel at any time, so long as I maintained services of any kind with Comcast. From that point forward, I was double billed every month and I told them multiple times to cancel the other service line and refund me. This took 6 months and many phone calls and several hours to get resolved but it finally got fixed. Fast forward to today, and my bill has gone up unexpectedly, and customer service tells me it's because I'm in a two year contract, and the first year was discounted for the Xfinity Home security service. Classic bait and switch (among other no n-approved changes they've tried to slide into my bill), and now I'm stuck with a higher bill for another year, despite what the customer service rep told me at the time of signing. I'll be fighting this, then promptly canceling all services with Comcast. I'm done. These past few months have been a nightmare. Too bad, because I'm generally pleased with the service, and this app works well, but I no longer trust Comcast's business practices and billing department, and I don't have time to monitor my bill every month and fight them for hours on end to get it fixed. Stay away from Xfinity.

zfowler ,

Great App by a Great Company

No, I don’t work for Comcast. I’m just a 10+ year customer. Comcast has always provided excellent service for me and I’m a huge fan of all their services and applications. The Xfinity Home application does exactly what it’s supposed to do. The UX I great, and the development teams built a fast, pixel perfect, stable application.

I do have a feature request: could you enable geofencing using the mobile application to automatically arm the system when I’m a certain distance away from my home? The technology is available, you guys just haven’t implemented it yet (at least with my setup). Arlo cameras and base unit do a great job of this. With Arlo, I can set the cameras to arm using a user defined distance from my home. When I pass the geofence, the cameras arm and start recording and alert me to motions detected. Having this feature would provide so much value to your customer base. It would keep users from having to manually arm/disarm the system and would increase security from forgetting to arm the system when away. It would really increase customer satisfaction and would put Xfinity far ahead of other competitors.

Keep up the good work!

Information

Seller
Comcast Interactive Media
Size
130.8 MB
Category
Lifestyle
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
Rated 4+
Copyright
© Copyright 2019 Comcast
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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