Xfinity Stream 12+

I have been trying to watch Xfinity Stream on my phone away from home for the last five days either with data or wifi.I keep getting the message “We’re sorry. Something unexpected just happened. Please try again.” After going rounds with xfinity chat in which their support did not have an answer to my question, I spent an hour on hold to speak to an agent who me to uninstall the app and wait five to ten minutes and then reinstall. Agent wouldn’t listen to me telling her that I had already tried that and my issue was signing back into the app. Now when I press the Get Started, I get the same message. Now I am back on hold to try to be able to sign into an app, that according to other reviews, is not working anyway. On top of that she gave me a number to call for technical support that is no longer working. So much for their commitment to keep us connected during these times. I would give zero stars if that was an option.

Please allow the app to play in the background as well as in lock screen mode. There are times I want to sleep to a TV but get blinded with the light that comes off it. With my iPad or iPhone I could listen to TV without that annoying bright screen in my face. Sadly you have to leave your device turned on to listen to the program. When you turn your device off during a program, you only get a few seconds before the app mutes itself. This could be a bad thing because if you leave your device turned on It can make it hot or run down the battery. T The ability to run the app in the background or in the lock screen (without video playing) would make it easier do use at night while trying to sleep. Plus if you're blind you can't see the video anyways. So to be able to have the video switched to sound only would make a huge difference for those who want sound only while using the app.

I definitely love that Xfinity went the extra mile to make the app voiceover accessible for those who are blind. As well as contrasting colors for those who are visually impaired. However, I would like to see the app be compatible for those who have large print enable on their devices.

Otherwise I love the app but it could definitely use some tweaking.

Nothing but problems constantly with Xfinity service. Signal constantly goes out. We’ve had service men out to check the lines and been told the problems are on the poles further down the street. However seems fishy when WiFi is working and it’s only the xfinity streaming app that isn’t working. Also we bought a Samsung 4K TV specifically so we wouldn’t have to use a box since Xfinity advertised Samsung TVs were compatibility with their streaming app. Constant disappointment with poor streaming quality. Picture lags like other reviewers comment on; screen freezes and sound sometimes continues, but then remains out of sync until restarting the app. The tv guide and menus are unreadable and garbled; the bits of descriptions that are readable don’t match the show that was selected. The picture quality is so bad, the 4K TV screen investment is completely wasted; there was a better picture on the analog tv with an antenna 40 years ago than through the streaming app. Service people have said we could avoid these issues if we used one of the cable boxes, but it’s just bad business to advertise an app that doesn’t work. I have determined it does matter what device you try to stream on, since I can be connected to my in home WiFi on my cell phone and stream successfully while the Samsung tv fails. I’ve been careful to not confuse tv set issues with app streaming issues. Xfinity needs to do better.