SURFboard Central 4+

This is first time I will be throwing a hardware device(router) because of worst app experience. I was forced to upgrade my current app, surfboard to surfboard central. Surfboard app was also buggy but was atleast working, new app doesn’t work at all. I don’t understand the logic of forcing users to migrate to new app when you still have so much complains about app. I spends hours and days and tried to get it working and even tried factory reset multiple times. Couple of times, app connected successfully to router but very next day, I have to repeat the process again. I can not even control the internet to specific devices with new app as I don’t see any user profile options that is mentioned is their documentation so Forget about parental controls through app. When app was connected luckily for couple of hours, the only use of app is to see connected devices with 80% as unknown. I am really frustrated and trashing my 6 months old router and will add little bit more money towards net gear or linksys router. Atleast, I don’t want to use use any product from a company who don’t care about the customers. I am sorry to say though even college undergraduates can develop better app with proper testing. So much surprised that a company like Arris released this app without proper testing. Never gonna use any arris products in future

I don’t often leave reviews, but this app experience can’t go without being talked about. The app is borderline useless. When trying to see details about a device, pressing the “+” button causes every other device detail window to open and shut at random intervals. Of course, it’s never the device you actually wanted to see.

The fact that router management has been locked to the app, and an incredibly poor app at that, is making me rethink my purchasing decision. How in the world can so much effort be put into the design of the physical device while simultaneously ignoring the software that users are forced into to set up the network? Without a web interface, doing any sort of customization (which is severely, severely lacking) becomes a headache at best and a frustratingly tedious, often fruitless endeavor at worst.

Get the app up to par so users can enjoy the experience of having a WiFi system that works well and can be used for myriad use cases. Until then, Arris will not be getting anymore of my money and I hope others will do the same.

Just received my modem connected to my Internet and my server no problem . went to use the app because since I’m using my own modem now they can’t help me with any of my passwords or usernames or any of that
go through the whole process of the steps that they say to take and I get a little thumbs up sign every time until it’s time to register which is the last thing and it tells me there’s a connective issue and will not let me move beyond that and gives me error codes and says to contact customer service which I did and then I was told to wait 24 hours. What’s up with that? This is not acceptable and truly I don’t understand how difficult it is to just get through the beginning steps of the app so that you can then use the app to do parental Controls, speed testing password changing etc. This is not acceptable and truly I don’t understand how difficult it is to just get through the beginning steps so you can actually use the app
Almost 200 bucks for a modem and an app that’s useless