Find It, Fix It 4+

First off, location works great for me. I reported flooding on a sidewalk and the city got back to me almost immediately. Wow! However, someone decided that a flooded sidewalk is only caused by a blocked drain, so they routed my request to Seattle Public Utilities. They came out, noted that the drain was not blocked and is, in fact, higher than the water because the street has sunk - so they cleaned the drain anyway and closed the ticket. The next time it rained I reported it again. This time someone at SPU wrote a full page letter on letterhead, scanned it, and sent me a PDF to tell me that I needed to call the streets people. Your tax dollars at work. They could make the call themselves, or spend a lot more time telling me to do it. I never asked for a drain to be cleaned in the first place. So an A grade for responsiveness and an F- for problem solving.

First the map picks and address about a mile away from where it located me. Then it never allows the submit button to be active. There is t a place to report problems with the app.
It kind of makes you think they don’t want to receive the reports.

The reviews ‘Is Anyone There?’ And ‘ ...Useless’ are very unfair about the great effort Seattle is making to keep our City pulled together. I get that they didn’t get an immediate response but I can’t see how they don’t understand that it’s a big city and things get addressed only as the resources are available - that’s true for everybody on a personal level and more so on an institutional level. I use this app a fair amount and I can see the results as well as email explanations of where the request got routed and when it’s likely to be addressed. They also give me links that explain policy and programs that the City has enacted. All that is really useful and it should be appreciated that the City cannot control the bad behavior and irresponsibility that cause many of these issues in the first place. They are reaching out to the general public for an extra set of eyes to help keep up. I think that’s great, I’m proud of our city for doing it and I hope they keep Findit Fixit going.