kumo cloud‪®‬ 4+

Mitsubishi Electric US, INC.

Designed for iPad

    • 4.3 • 2.4K Ratings
    • Free



Want more options to control and manage your Mitsubishi Electric HVAC system? The kumo cloud® app enables you to remotely monitor and control your mini-split systems installed in your home or building at any time and from anywhere. kumo cloud gives you the ability to effortlessly control your home’s comfort. Whether you’re out for the day, a few days or even a month, kumo cloud is a fingertip away. Change temperatures, schedules, check status and now receive alerts and connect with your contractor all in the app.

With kumo cloud you can:

• Monitor and change temperature, mode, fan speed, and vane direction of an indoor unit, entire group of units, or the whole home

• Receive alert notifications for equipment errors, extreme temperatures, and unclean filters

• Program a schedule for any individual room or the whole home

• For MXZ systems, kumo cloud can use a patented algorithm to automatically change a system from cooling mode to heating mode and back based on comfort needs.

• The ability for the contractor to add their contact information allowing them to be contacted quickly and easily with any concerns

The kumo cloud app can integrate with Amazon Alexa or Google Home smart devices for smart home voice control and automation. Expand your heating and cooling system capabilities with IFTTT Applet integration.

kumo cloud also supports:

• kumo touch™ (MHK2) for a wireless local remote controller in each zone

• kumo station™ (PAC-WHS01HC-E) for control of third-party supplemental heaters (boiler, furnace, hydronic heating, etc.), dehumidification, humidification, and ventilation.

• The Wireless Temperature and Humidity Sensor (PAC-USWHS003-TH-1) for remote temperature and humidity monitoring.

The kumo cloud app requires one of the following Mitsubishi Electric wireless interfaces, installed by a qualified contractor into your Mitsubishi Electric indoor units.

• PAC-USWHS002-WF-2 (Wireless Interface 2) *Current model for sale*

• PAC-USWHS002-WF-1 (Wireless Interface 1)

• PAC-WHS01WF-E (Wi-Fi Interface)

For more information on how kumo cloud can manage heating and cooling in your home, visit https://www.kumocloud.com

What’s New

Version 2.16.23

The kumo cloud app becomes more useful than ever with kumo connect. A new suite of alerts and self-help guides, https://help.mitsubishicomfort.com allow you to solve minor issues with your HVAC system yourself. Or, if you need help from a professional, you can send a Diamond Contractor® information about your problem. This helps the Diamond Contractor understand where the issue is occurring, what the issue is, and allows them to send someone out to the location. This reduces the amount of time to resolve your issue. You can also click-to-call the contractor from within the app.

Ratings and Reviews

4.3 out of 5
2.4K Ratings

2.4K Ratings

Space Kays ,

Overall great — definitely read the instructions before figuring out how to fully operate

ETA — most of what I initially said was inconsistent turned out to be user error on my part. (I didn’t understand that you could not use split modes throughout the entire house.) Bear that in mind when using! For example, we live in New England and quite often the temperatures can fluctuate quite a bit within one day, especially during certain seasons. So I’ll save you the trouble from digging through the instructions like I had to — ***You cannot use heat AND cooling at the same time in different zones.*** You’d have to shut off one and turn on the other. Aside from that, the system works great. I even find that the App gets us more accurate output over the remotes. Overall very happy with it. Just takes some getting used to / has a learning curve to operate to its full capabilities.

When the app works, it’s great - but unfortunately I have to say that it is inconsistent at best. The times that the temperatures have either risen or dipped within my children’s rooms where I have wanted to modify the temperature settings in some way, the App seems to be glitchy or unavailable or showing the zones as in “standby” and I’m not able to override it or correct it except to physically go in the room and change it with the physical remote itself. Very frustrating, to say the least.

Developer Response ,

Space Kays, thank you for reviewing the app. We are eager to assist in review and resolution of this matter. Please contact our Customer Care department at 1-800-433-4822, where we can help diagnose and work to resolve this issue.

Elmerson9 ,

Getting the most out of Kumo

We have been using the Kumo cloud for 2 years. Initially I was disappointed with the running cost. It appeared I had just traded fuel oil dollars for electric dollars. A few less dollars, but a tough argument to sell to my wife expecting a significant savings. THEN I started playing with the programming. We now run the system twice a day using the program feature. One cycle early before we get up and one cycle late before retiring. During January, these two cycles total 12 hours. I adjust the run time as the weather gets warmer, eventually dropping the evening run and this morning I shut down the morning cycle too. We both can access the Kumo cloud on our phones to turn in on or off when we feel the need. The impact to our electric bill has been amazing, reducing our kilowatts demand by nearly 60%. Admittedly we need to be more proactive with turning it on and off, but the savings are significant.

Developer Response ,

Thank you for the great review! We are thrilled that you're enjoying comfort, convenience and savings at your fingertips!

frustrated-triathlete ,

Clunky and unresponsive

This app is the only to control a Mitshubishi Heat Pump from a phone or remotely, with its full set of features and efficency. Unfortunately, its a very terrible app. Its slow and unresponsive. When I tap on a button, about half of the time it picks up the tap, and the other half there's no response for a few seconds, and when it does finally respond, a spinning circle appears in the middle fo the screan for several seconds. But, every action requires clicking through at least a few of these screen. So a quick temp check, or update which should be a glance or tap and a few seconds is a tedius tap, tap, wait, tap , tap wait, tap tap, wait, select value/room, wait and at least 2 minutes. I hate this app and threw it out and bought Termostate adapters for all of my heat pumps and an Ecobee instead. Its less efficient, since it can only turn the pump on or off to modulate the room temp, but using the kumo app is just so frustrating that its just not worth the effort unfortunately. And, I can use the smart home system I want to use with Ecobee to integrate with routines and automations where kumo is a walled garten with no external integrations at all. Honestly if kumo provided integration with Google Home, or Apple home, and I could control it form there, I'd be exstatic. But unfortunately Kumo is for some reason completely closed off making it from bad to completely unusable.

App Privacy

The developer, Mitsubishi Electric US, INC., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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