SmartHQ

Name: SmartHQ
Rating: 4.6 (67147 reviews)
Author: HAIER US APPLIANCE SOLUTIONS, INC

Lifestyle

Only for iPhone

Free · Designed for iPhone

67K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

HAIER US APPLIANCE SOLUTIONS, INC
Language

EN
+ 3 More
Size

248.9
MB

iPhone

Download SmartHQ today and unlock a world of connected convenience in your home! SmartHQ: Your Connected Home Command Center Effortlessly control your smart appliances from GE Appliances, Profile, Café, Monogram, Fisher & Paykel, and Haier – all in one app. KEY FEATURES: • REMOTE CONTROL – Monitor and control your appliances from anywhere, ensuring peace of mind and convenience. • STAY INFORMED - Receive timely notifications about your appliances, including alerts and updates. • SOFTWARE UPDATES - Keep your appliances running smoothly with the latest software updates and access new features as they become available. • PERSONALIZED EXPERIENCE - Create shortcuts for frequently used functions and download new appliance modes. • VOICE INTEGRATION – Add your appliances to Amazon Alexa and Google Home hubs for voice control. • MONITOR ENERGY & WATER USAGE - Gain insights into your appliance's energy and water consumption, helping you make informed choices. • ENHANCED COOKING EXPERIENCE - Generate cooking recipes using Flavorly AI. Monitor your oven's progress with the built-in camera and pair accessories such as smart cookware and probes. • CONVENIENT PRODUCT REGISTRATION - Register all your GE appliances, even non-Wi-Fi models, for quick access to manuals, specs, and support. • GET EXPERT HELP - Access the SmartHQ Assistant for answers to your appliance questions. • PROACTIVE SERVICE - Receive service alerts when your appliance needs attention and use the diagnostics tool to troubleshoot issues. • SCHEDULE SERVICE - Schedule a technician visit or access appliance support contact information. *Note: Features may vary depending on your appliance model and country of residence. REMOTE CONTROL REQUIREMENTS: Requires a compatible SmartHQ-enabled appliance or SmartHQ Connect module. SmartHQ Connect modules can be purchased online: https://www.geapplianceparts.com/store/parts/spec/PBX23W00Y0?SpecType=SpecType. OPTIONAL APP PERMISSIONS: • Wi-Fi, and Bluetooth/BLE - Used for commissioning nearby appliances. • Notifications - Used for product updates and status notifications. • Camera/Media Files - Used for Flavorly Picture to Recipe feature. - To scan QR codes to add appliances. - To scan product barcodes and provide recipes. • Precise Location - Used for enabling Automation feature (i.e. Home/Away mode).

Ratings & Reviews

4.6

out of 5

67K Ratings

Was unsure at first…
08/06/2023

Kim n Doug
Tried to do some research on this product before purchase and found there wasn’t a lot available. I was very skeptical at first because all in one machine are not common, but after discussing with my wife we decided to make the purchase we have been using for approximately one month and all skepticism is gone! There is slight adjustment to what we were used to in laundry machines but it was a quick assimilation. The clothes are slightly damp after the dry cycle but we found this is no issue at all. Like the product description in a few seconds after shaking it out they are dry. The sealed unit and the slightly damp to touch state on removal (if you take them out immediately) we believe actually help! We are very big on our clothing smelling good and it is apparent that the process with the heat pump drying infuses the dryer sheet smells even more deeply into the fabrics. You have to stop the cycle after wash to add dryer sheet but is so worth it! At least double the atone strength!! All the bells and whistles are nice and the app is great. We are using about 25% less detergent and fabric softener by using the smart dispensers. (Have refilled detergent twice and softener once). ..it’s heavy, so you Glad I paid for installation. And can I say. Added SPACE!!!!!! Smaller house with laundry closet. With only the one machine we installed shelving on both sides! So much storage now!! Really love this machine. A WIN!!

Developer Response
Greetings! We are so happy to hear that you are loving your new combo appliance and its connectivity with the SmartHQ app. If any assistance is ever needed, feel free to reach back out to us. - Adrian@SmartHQ
Was unsure at first…
08/06/2023

Kim n Doug

Tried to do some research on this product before purchase and found there wasn’t a lot available. I was very skeptical at first because all in one machine are not common, but after discussing with my wife we decided to make the purchase we have been using for approximately one month and all skepticism is gone! There is slight adjustment to what we were used to in laundry machines but it was a quick assimilation. The clothes are slightly damp after the dry cycle but we found this is no issue at all. Like the product description in a few seconds after shaking it out they are dry. The sealed unit and the slightly damp to touch state on removal (if you take them out immediately) we believe actually help! We are very big on our clothing smelling good and it is apparent that the process with the heat pump drying infuses the dryer sheet smells even more deeply into the fabrics. You have to stop the cycle after wash to add dryer sheet but is so worth it! At least double the atone strength!! All the bells and whistles are nice and the app is great. We are using about 25% less detergent and fabric softener by using the smart dispensers. (Have refilled detergent twice and softener once). ..it’s heavy, so you Glad I paid for installation. And can I say. Added SPACE!!!!!! Smaller house with laundry closet. With only the one machine we installed shelving on both sides! So much storage now!! Really love this machine. A WIN!!
Developer Response 08/08/2023
Greetings! We are so happy to hear that you are loving your new combo appliance and its connectivity with the SmartHQ app. If any assistance is ever needed, feel free to reach back out to us. - Adrian@SmartHQ
Worth every star!
06/13/2024

Sharon%%%
It only took four phone calls and my two and a half hours to connect with two human helpers to get my Cafe range connected. That is not the good news. Sorry, that’s definitely not the good news.GE in its infinite wisdom has decided it’s better to keep using a very poorly written piece of software requiring even more human intervention to problem solve rather than hiring better knuckleheads to write software that works. Instead, GE believes the public are beta testers! Still not what I call GE Smart. GE thinks it’s better to employ folks to know how to get around the GE SmartHQ piece of garbage software. My 5 Stars are for GE only because having all those employees to do the work-arounds for a range that really shouldn’t require Wi-Fi in order to function but instead guarantees lifetime employment to humans to use appliances that shouldn’t need software at all. They get 5 folks get my 5 Stars and GE gets 5 Stars for hiring extra people who pay taxes that supports Social Security, road taxes, hospital, and employee health benefits. That’s a yeah for GE and our economy. Yup, 5 Stars for not being SmartHQ at all.

Developer Response
Please contact our support team for further assistance with this error message. They can be reached via email at appsupport@geappliances.com or call our Connected Home Support Line at 1-800-220-6899. - Adrian@SmartHQ
Worth every star!
06/13/2024

Sharon%%%

It only took four phone calls and my two and a half hours to connect with two human helpers to get my Cafe range connected. That is not the good news. Sorry, that’s definitely not the good news.GE in its infinite wisdom has decided it’s better to keep using a very poorly written piece of software requiring even more human intervention to problem solve rather than hiring better knuckleheads to write software that works. Instead, GE believes the public are beta testers! Still not what I call GE Smart. GE thinks it’s better to employ folks to know how to get around the GE SmartHQ piece of garbage software. My 5 Stars are for GE only because having all those employees to do the work-arounds for a range that really shouldn’t require Wi-Fi in order to function but instead guarantees lifetime employment to humans to use appliances that shouldn’t need software at all. They get 5 folks get my 5 Stars and GE gets 5 Stars for hiring extra people who pay taxes that supports Social Security, road taxes, hospital, and employee health benefits. That’s a yeah for GE and our economy. Yup, 5 Stars for not being SmartHQ at all.
Developer Response 06/12/2024
Please contact our support team for further assistance with this error message. They can be reached via email at appsupport@geappliances.com or call our Connected Home Support Line at 1-800-220-6899. - Adrian@SmartHQ
Great app - tweaks would make it fantastic
11/24/2023

SSenkbeil
The SmartHQ app has only gotten better with each upgrade. We used it this past Thanksgiving Holliday and we’re showing family and friends wants a great value the GE appliances are and how the app only adds to that value. For reference, our double oven is model GE Café CTD90DP2NS1. We did note two shortcomings that can be overcome with an update. 1) when using the Temperature probes for cooking, we were blown away how easy it was and how the two turkeys came out perfect! We were surprised however that on the SmartHQ app the temp probe cooking feature was only available for the upper oven and not the lower oven. It worked flawlessly on the double oven screen but not the app. 2) the notification and timers did not seem to function correctly on the app when using the probes for either oven. A third (3) very minor issue regarded the surprise update to the timer for the holidays. It was wonderful to hear the timer signal converted to a turkey gobble! Unfortunately the volume was so low it could only be heard when the kitchen was completely silent. I’m guessing it was perhaps 45 decibels on loud volume. Our gathering had more than 40 people at its height and the house was very loud. I’m certain the volume should have been at least 70 decibels for everyone to enjoy much less be of any use. I can’t unifier it would have even functioned if I were to have the volume set lower than the “loud” setting.
Great app - tweaks would make it fantastic
11/24/2023

SSenkbeil

The SmartHQ app has only gotten better with each upgrade. We used it this past Thanksgiving Holliday and we’re showing family and friends wants a great value the GE appliances are and how the app only adds to that value. For reference, our double oven is model GE Café CTD90DP2NS1. We did note two shortcomings that can be overcome with an update. 1) when using the Temperature probes for cooking, we were blown away how easy it was and how the two turkeys came out perfect! We were surprised however that on the SmartHQ app the temp probe cooking feature was only available for the upper oven and not the lower oven. It worked flawlessly on the double oven screen but not the app. 2) the notification and timers did not seem to function correctly on the app when using the probes for either oven. A third (3) very minor issue regarded the surprise update to the timer for the holidays. It was wonderful to hear the timer signal converted to a turkey gobble! Unfortunately the volume was so low it could only be heard when the kitchen was completely silent. I’m guessing it was perhaps 45 decibels on loud volume. Our gathering had more than 40 people at its height and the house was very loud. I’m certain the volume should have been at least 70 decibels for everyone to enjoy much less be of any use. I can’t unifier it would have even functioned if I were to have the volume set lower than the “loud” setting.
Can’t even register!
05/10/2024

Alakartpizza
I purchased a complete suite of GE Cafe appliances for the remodel of our kitchen. I have been trying for 4 days to register an account via this horrible excuse for an app!!!!! I can never get past the create a new password entry section as once the required password is entered (all required sections show green check mark) and the submit confirmation box is duly checked, the process shows the error “Something went wrong, please try again later” and I am returned to the country selection screen. I have deleted and reinstalled the app, restarted my phone and have tried everything to get out of this infinite circular logic loop. I am ready to return $23k in appliances over the frustration!!!!!!Update: I contacted their CS and spent an hour on the phone, trying everything, including reboot on the device and my router, and was asked if I had another email address I could use as the app sometimes just doesn’t like some email addresses. What? It’s the same email address I have had for over 15 years! I then tried my wife’s address and was able to register for an account. However, still couldn’t get all of the appliances to register. I’m now waiting for the engineer group to contact me ( it’s been 5 days) and if it is like the actions to date, I have little confidence that they will resolve anything. What a disaster.

Developer Response
Please contact our support team for further assistance with getting your appliances registered. They can be reached via email at appsupport@geappliances.com or call our Connected Home Support Line at 1-800-220-6899. - Adrian@SmartHQ
Can’t even register!
05/10/2024

Alakartpizza

I purchased a complete suite of GE Cafe appliances for the remodel of our kitchen. I have been trying for 4 days to register an account via this horrible excuse for an app!!!!! I can never get past the create a new password entry section as once the required password is entered (all required sections show green check mark) and the submit confirmation box is duly checked, the process shows the error “Something went wrong, please try again later” and I am returned to the country selection screen. I have deleted and reinstalled the app, restarted my phone and have tried everything to get out of this infinite circular logic loop. I am ready to return $23k in appliances over the frustration!!!!!!Update: I contacted their CS and spent an hour on the phone, trying everything, including reboot on the device and my router, and was asked if I had another email address I could use as the app sometimes just doesn’t like some email addresses. What? It’s the same email address I have had for over 15 years! I then tried my wife’s address and was able to register for an account. However, still couldn’t get all of the appliances to register. I’m now waiting for the engineer group to contact me ( it’s been 5 days) and if it is like the actions to date, I have little confidence that they will resolve anything. What a disaster.
Developer Response 05/08/2024
Please contact our support team for further assistance with getting your appliances registered. They can be reached via email at appsupport@geappliances.com or call our Connected Home Support Line at 1-800-220-6899. - Adrian@SmartHQ

• In-app purchase of Culligan water filters (Fit most appliance brands) • Added One-Time Purchase Items: Profile Temperature Probe, Air Fry Basket, Leak Sensor • Opal filters available for purchase via in-app marketplace • Water filter options for Non-connectable refrigerators • Support for new Profile Washer and Dryer Combo models • Alert Top Banner on Dish Control Screen • Fisher and Paykel Marketing Preferences • Improvements and bug fixes

Version 110.1

Oct 21

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics