iPhone Screenshots

Description

SmartHQ lets you manage and control a variety of smart Appliances from GE Appliances, GE Profile, Café, Monogram, Fisher and Paykel, and Haier to give you total control of your headquarters, your home.

Replaces Café Appliances app, Monogram app, GE Laundry app, and GE Comfort app..

KEY FEATURES
• REMOTE CONTROL – remotely monitor and control your SmartHQ enabled Appliances so you can do things like turn your oven on when you are heading home
• VOICE INTEGRATION – Select SmartHQ enabled Appliances work with both Amazon Alexa and Google Assistant -- now you can multi-task with ease!
• NOTIFICATIONS – Receive helpful alerts from your smart appliance that tell you when your oven is finished pre-heating or if you left the refrigerator door open and many others
• SERVICE ALERTS – Get notified if your appliance needs attention
• SOFTWARE UPDATES - Keep your smart appliance up-to-date and access new features for your smart appliance as soon as they become available

COMPATIBILITY REQUIREMENTS:
Requires a compatible SmartHQ enabled Refrigerator, Dishwasher, Wall Oven/Range, Washer, Dryer, Window Air Conditioner, Portable Air Conditioners, Duct-free System, Whole Home Water Filter System, Water Softener, and Water Heater, or with a U+ Connect module. U+ Connect modules can be purchased online: https://www.geapplianceparts.com/store/parts/spec/PBX23W00Y0?SpecType=SpecType

What’s New

Version 101.7

Support for trattoria pizza oven added

Ratings and Reviews

3.0 out of 5
1.7K Ratings

1.7K Ratings

DrRobK ,

Should give internal temp

While the Cafe 4 dr French Door refrigerator itself does not give internal temperature on the display and only shows the setpoint, the internal temperature Hass to be available to the electronics in order to run the fans and compressor. This information should be available inside the app. Right now the app only indicates if the temperature is too warm, akin to old fashion “idiot lights“ on automobiles. EDIT 8/3/21 The push notifications if a refrigerator door is open is almost instantaneous on my phone. Other than that, the app does what it is supposed to do.

Additionally there should be better instructions on connecting the refrigerator to Wi-Fi, noting that 5 MHz radio should be turned off on routers during the initial handshaking, as well as if there is a mesh network (much more common nowadays) all satellite mesh devices should be powered down except for the main device. This was what was necessary as confirmed by tech-support in order to connect my refrigerator to Wi-Fi.

Developer Response ,

Hi there, thank you for choosing a Smart Café refrigerator for your home and sharing your valuable feedback for the SmartHQ app! We’re very sorry to hear of the disappointment you’ve had with the temperature display, door alarms, and your experience with our connection process. We are always striving to improve your experience and your feedback plays a key role in this. --- Currently, the SmartHQ app only shows set temperature and does not show the actual internal temperature on any model. However, we are currently in the process of working on a software update for this and will be sure to share your suggestion with our development team! --- From the SmartHQ app you can receive helpful alerts if a door is left open to help you maintain the status of your refrigerator. If you are not receiving these, we recommend that you check to make sure that your notifications are properly enabled. Within your refrigerator’s settings toolbar, you can find the notifications page and make sure that each of the notification’s settings are toggled to on. --- We would always be happy to answer any additional questions you may have so please feel free to reach out to our Connected Support Team at any time. We’re thankful to have you in our Smart Appliances family and sincerely hope this helps. All the best! -Eliza@SmartHQ

Valerie_13730 ,

Not functioning for GE washer dryer

The app was awesome until the new iOS came out, now it doesn’t function properly. I was able to open the app and see thrasher and dryer active state and history, and that it was sending notifications, however the notifications do not come through. After verifying my phone settings and app setting did not change with any of the updates, I force updated my app. When that didn’t work, I tried deleting and reinstalling my washer and dryer. Still no cycle notifications. Then I deleted the app and reinstalled it, and I cannot log back in, it says the password is incorrect. So I attempted to reset the password via the forgotten password link, and that seemed successful, but when I try to log back in I get a message that says “invalid credentials”.
The Wi-Fi cycle notifications may seem like a minor thing, but for me, a forgetful person with a lot going on, they are a lifesaver. Yesterday I completely forgot a load of towels in the washer, and had to rewash them today because they sat overnight and half the morning and already didn’t smell fresh again. It’s a total bummer that this isn’t working and hasn’t been for a little over a week now. I don’t have an issue with any of my other apps, so I’m pretty sure it’s the app and not my phone.

Developer Response ,

Thanks for leaving a review. We’re so sorry you’re having these issues with the SmartHQ app, and we appreciate you letting us know. Notifications are incredibly important, and we’d like to help so you can have the positive experience you deserve. When you can, please contact our Connected Home Support Line at 1-800-220-6899 Mon-Fri 9am-11pm ET, Sat-Sun 9am-3pm ET. We apologize for any inconveniences, and hope to hear from you soon. -Sylvia@SmartHQ

rgunther ,

Prettier but not much better

I was glad to see the rebranding of GE’s awkwardly-named GE U+ Connect app to something a little more streamlined. It’s prettier, sure, but I’m not sure it really delivers what I want as a connected appliance owner. First off, SmartHQ and the associated icon tells me nothing as I’m swiping through apps trying to find the one that operates my appliances. Second, the capabilities really haven’t gotten any better for my connected Microwave. I stopped getting notifications over a year ago, and they’ve never started up again. The library of products I can scan to cook in the microwave also seems to have stagnated, and multi-step cooks just don’t work beyond the first heating stage. As I added new washers and dryers, it took me forever to find the option to rename each so I could tell them apart. And this app still only supports one home, so appliances between my primary and vacations homes are all mixed in together. This is GE and Haier. I expect better from a name of this caliber. It suggests that Haier, like so many other connected product manufacturers, just isn’t dedicating the budget and talent to this app that’s necessary to continue to add value beyond just plugging in new product models.

Developer Response ,

Hi, we’re sorry the SmartHQ app hasn’t met your expectations. We understand your frustration with the design and performance of this feature, and we appreciate you making us aware of these flaws. We want you to have the best experience possible with our appliances and we’ll use your comments make improvements. Thanks for leaving a review and have a great day. -Sylvia@SmartHQ

App Privacy

The developer, HAIER US APPLIANCE SOLUTIONS, INC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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