Aladdin Connect 4+

Garage door & app are excellent!

Wow! I’m so impressed by how easy it was to install the Genie 3155D smart garage opener. The seamless customer journey between the hardware install to the application setup and usage is top tier product strategy, design, and development. You can tell the Genie product teams are collaborating very well by how easy a DIY install of two garage door openers and mobile connection setup using the app all happened within 3 hours this afternoon. I’m not a pro, but the process was smooth, everything worked, and I found value in every feature of the hardware and the mobile application.

Keep up the great work Genie product teams! You guys are killing it. I don’t work for Genie BTW :)

When it works, I love it, but….

I use Aladdin Connect to control 3 new Genie openers. When this app works, I like it very much and it can be very useful. However, in the week or so that I’ve been using it, various repeating app errors cause me to question its reliability. I have a reliable wifi mesh system with a wifi AP in my garage about 15 feet away. This AP has a strong connection back to the rest of the mesh. All the door sensors have line-of-sight to the Aladdin DCM. Approximately 75% of the time the app works as advertised. But for the other 25% of the time, 3 app errors tend to reoccur. The most prevalent error is cluster_max_load, next is a generic “something went wrong” dialog and finally occasionally all my doors temporarily disappear from the app. The app does not work at all when any of these 3 errors occur. Even when the app is functional, it often continues to show that a door is still in the process of completing a request 3-5 minutes after successfully opening or closing a door. As things currently stand, I’m not confident that this app will work when I really need it.

Update: now all my door activity history is missing along with all my configuration (rules and additional users, etc.) Emailed support 24 hours ago and am awaiting their reply. Changed rating down to 2 stars.

Developer Response ,

HI, thank you for your feedback.

Needs improvements, not reliable

I am really stressed with this app. My home is entirely automated, I changed my old motors to this new one thinking they would be better but they are not, the wifi and app technology is horrible. The app is Impossible to use and it does not work all the time, it is REALLY slow to open and close the doors (almost 45 seconds to take the action) their server has issues all the time which makes their app insanely slow always loading, since I installed it and created a login I keep seeing a pop message: “cluster_max_load” (badly develop app/back end service) and that the service cannot connect at this time. How can I trust it to open my doors??! So disappointed. I tested through 4g, and all my different wifi networks. Terrible experience so far, not working. it connects but shows unknown status most of the times. After hours, finally works for some time and the garage door finally communicates, most of the time their server is not responding, which makes me affraid about their infrastructure.

Developer Response ,

Hi, please contact Aladdin Connect Support at 1-866-599-4995 if you are still experiencing issues.