Kwikset 4+

Oh my god, can you make an app that is less intuitive than this one to unlock a deadbolt? 1st issue; when I associate the app with the lock, it fails more often then not. This forced me to go to my Bluetooth settings to delete the device and try again. Second, and More infuriating, is when I send an invite to get door access to a guest or family member. All invites force you to establish an account with this app and starts up as if the guest is installing a lock in their own home. What that means is when you open this app, you cannot find the lock invitation as an option on the Home Screen. You have to figure out how to cancel the lock setup, then you have to delete the house option that states you have no locks and find the home that was sent as an invitation. Once I figured out how to delete the default “house has no locks” option, the app works decently. Third, and finally, I needed to chose remember the login information so I didn’t have to sign in each time I wanted to use the app. Once I spent a late afternoon getting through these issues, the app works and I do not have as many issues.

Last gripe, it take too long to load the app. So is you have a hand full of groceries , or you need to urgently use the bathroom, you might want to open the app before getting to the door.

Hello El Chupa Cabra de EUA,

Thank you for taking the time to share your feedback. Please know that we have a team of lock experts here to help troubleshoot your lock and app, as well as answer any questions on functionality and features. We ask that you please reach out to our Support Team for assistance here: https://www.kwikset.com/support/customer-service

Thank you,
Kwikset

Would be nice to use screen swipe to navigate between menus, right now I have click on the tiny arrow on top left corner to go back to last menu, which is not very responsive, I had to click multiple times before it hits.

Would also suggest remove the image when app is opening, rather go to the app page directly.

Pairing mechanism can definitely be improved. I bought the new halo touch screen, I followed the instructions carefully step by step, but didn't work. I had to factory reset it 5 times and unpaid Bluetooth manually at least 10 times, before I finally completed internet connection manually. Took more than 2 hrs to complete the pairing step, which is really stupid.

Hello frankiezhn, We appreciate your feedback and your experience with our products is very important to us. We are always looking for ways to improve our app and products. If you have any further questions or suggestions, please call us at 1-800-327-5625. Thank you, Kwikset

The app works. The latest update made it more reliable on pairing which is a net positive since pairing locks if they crashed was not fast or easy before. New version is more clear on battery life and logs open faster.

The basic functionality of the app is missing an obvious option which is a baseline function that is expected from a lock app. The ability to have the locks check their state at a specific time and then in fact lock the door if it is not locked. The timed “auto-lock” option is a garbage version of this. It’s useless to have the lock close 10 minutes after opening when my kid is going to open the door, wander aimlessly outside for 11 minutes and then actuate the motor. Or my cleaning service having to unlock the door three times. All that does is waste battery. If Chamberlain can figure this out for my garage door opener, Kwikset can spend 25 hours in a sprint figuring this out and giving a scheduled lock check at a specific time.

Hello Knightofargh,
We appreciate you sharing your experience. The app could not authenticate your login on Nov. 25th due to Amazon Web Services (AWS) experiencing a major outage, which affected our app and cloud servers. As of November 26th, this was resolved, and we currently do not have any issues with our cloud or app. For the auto-lock feature, the time delay can be adjusted to lock after30 seconds, 1 minute, 3 minutes, 5 minutes, or 10 minutes after being unlocked. Also, to ensure strong connectivity, please click on the link below to check that your router is compatible with the Halo lock. We apologize for any inconvenience, and if there's any further support that we can provide, please contact us at 1-800-327-5625.
https://www.kwikset.com/support/answers/what-routers-are-compatible-with-the-halo-touch-smart-door-lock
Thank you,
Kwikset