SkyBell HD 4+

Cameras work good x2 HD slims and were the only slim ones that would fit in the narrow area I had without major mods to mounting. Picture /video quality is good. After a few years I had the plastic bracket just fall off and SkyBell sent me a replacement. One of the cameras motion sensor plastic cover has fallen off but still works. Silicone works good around the sides to seal up bc I have spiders living in one of mine setting the motion off lol. It would be nice if night mode had a option to disable the lights so to see the actual night video instead of reflections from the led lights which drown out the pictures beyond 3-5 feet. The app stopped getting updates over a year ago and it sometimes crashes and locks up. Also I’ve noticed random disconnects from the cams to the iPhone app even though I have WiFi extenders everywhere and WiFi signal is strong. Does the cameras receive firmware updates causing reboots randomly? Any chance there will be updates to the App and firmware soon? I can’t really complain though as skybell is one of the few cams that doesn’t require a subscription which I really like and appreciate. The cams I will give a 4/5. And the app 3/5. Thanks again for reading my review.

Like a number of others that have already reviewed this doorbell I had a similar experience. When I first installed this 3.5 months ago it worked great! I mean it never missed picking up motion and anytime anybody got anywhere close to the doorbell bam! Camera on! Now it’s just an expensive normal doorbell. SOB. It won’t pick up motion anymore. Don’t know what happened. All it does is activate the camera when the button is pressed but I can walk in and out of my front door ten times and it will never detect me or my roommate. About a month ago I called SkyBell customer service not once but twice. I was told that others were having a similar issue and that I need to let them upgrade me from version 5017 to 5025. I was told that would take 3 days. I waited a week. Nothing. I called back. I was told that yes I would have to keep waiting because it was taking them longer than normal and that they were having to do the upgrades one by one. They said this time that would be closer to two weeks. Well now I’ve waited a whole month and the only thing that has happened as the skybell motion sensing has gotten even worse. I mean it’s just pathetic. For something that originally worked great out of the box and had no flaws and did everything exceptionally well, it’s baffling how a reputable company can take something so positive and screw it all up. Really starting to regret skybell all together now. I hope they get their s#!£ figured out.

When I first purchased and installed this door bell, it worked fine. After a few months, the doorbell stopped detecting motion. So people are able to walk right up to my front door and the doorbell detects absolutely nothing unless it’s pressed. Then and only then will I get a notification stating that someone rang the bell. As far as getting notifications that there was motion detected, that is no more. I’ve done absolutely everything that could be done to troubleshoot this issue and nothing seems to work. Oh, and as far as customer service goes, good luck. No matter what time of day that you call or how many times that you call, NO ONE EVER PICKS UP THE PHONE. You get to listen to an automated recording that states that they are experiencing a higher than usual call volume and to please be advised that your call will be transferred to a voicemail after 15 minutes (WHICH IS GUARANTEED TO HAPPEN). When someone called me back a day or two later, I was advised that my software might be out of date and that the only way to update it would be on their end. I was told to give it a couple of days and that I would get a phone call back. That never happened. I can almost guarantee that my software is not the issue and that they can’t figure out what the problem is.
I’m going to give the ring doorbell a shot.