Cove Security 4+

Have been contacting cove support for quite some time. I was hoping to get a system that would let me know who was coming and going from my business. It says who disarms it, but it’s only my name when it’s armed so I never know who’s the last person there. Contacted support. Was given the run around for about 4 months. Then was told they can’t help me and gave me a number to contact to cancel my service. Their service support has not authority to help you so customer service falls flat. None of their service team even care to help. Now all of a sudden my system has stopped entirely giving me notifications of who’s arming and disarming the system entirely. I doubt anyone is going to be able to help me so I’m looking at other options. I’m so disappointed I wasted so much time and money on this company. I looked up the CEO on linked in and he has set himself set up to be completely inaccessible to anyone using his service. It is not the way to do business now. CEOs of companies that make themselves available are extremely impressive. This guy is hiding because he knows Cove is lacking and there many unhappy clients. Very disappointed. Would never recommend cove to anyone.

I am on my third panel, which means I have reconnected my 19 sensors 3 times over the past 2 years. I know how to do a soft and a hard reset. I can disconnect the battery terminal. As a customer, I shouldn’t be doing any of that. Add in the fact that the app does not work with the panel most of the time, and it’s largely a waste of money. About 4 months out of the year, things work as they should - set routines (arming house at night, disarming in the morning) will work. The panel does not automatically adjust for daylight savings time, so the app and the panel do not sync and trigger the routine. It takes customer support weeks to correct the time on the panel. Now, I do not have a true activity report showing which sensors have been triggered - I used to have that ability. So, if you’re like me and travel a fair amount, have people in and out of your house, and want to be sure no one has broken in or burned it down, Cove is not the system for you. I’m thousands of dollars into it at this point and looking at other options.

I’m likening cove so far. The app does need a major rework. It’s needs to be faster and less laggy. Camera load times should not take forever since the end user should be able to see the feed almost instantaneously. Also, there’s a notification marker that has not gone away indicating that I have “1” notification when in fact I do not. I’ve clicked every single menu option to try and get rid of it and even uninstalled and reinstalled the app with no success. All in all, the security system is great where the app is really bogging down the true success of the overall security system. So much potential for improvement. I only hope that the CX, UX and dev teams are looking at these reviews to ensure that the product meets the end users needs.

Also, the external eufy cameras should be directly built into the app by now. More automatio/routine features would be nice so that we can program certain things to work without setting alarms off all the time. Anywho, giving the app a solid 3/5 until improvements are made.