Description

With an Alarm.com-enabled security system, you can monitor and control your home or business in real-time and from anywhere - from your iPhone, iPad, or your Apple Watch. Alarm.com’s interactive security, video monitoring, energy management, and home automation solutions give you instant awareness and remote control for the places you care about most.

With Apple Watch support, your home is always at your fingertips, and on your wrist. Glances let you quickly see home status, and through the watch app you can control your key devices and even view live video from your home.

Note: This app requires a compatible system and an interactive Alarm.com service plan. Feature availability varies based on system, equipment, and service plan. Visit www.alarm.com for more information.

Remote features:
• See what’s happening at your property
• Arm or disarm your security panel
• Watch live video and recorded clips from your security cameras
• Turn on or off lights
• Set the ideal temperature
• Lock or unlock doors
• View images of important activity captured by Alarm.com image sensors
• Search your complete system event history
• And much more!

With Alarm.com, you can also receive real-time email, text message, and push notifications for the specific events that matter to you. Beyond important emergency related events, you can also immediately know when:

• Your kids get home from school
• You left for work or vacation and forgot to arm your system
• The housekeeper arrives or leaves
• The garage door is left open
• The dog walker or cat sitter arrives
• There's flooding or a water leak in your basement
• Your children open your medicine or liquor cabinets
• Someone changes your thermostat settings
• Your security system is disarmed (and who disarmed it)
• Someone attempts to log into your account
• And much more!

What’s New

Version 4.10.7

• Minor enhancements / fixes

Ratings and Reviews

4.8 out of 5
14.2K Ratings

14.2K Ratings

RealRadar ,

Great App!

I had been using Siri shortcuts a lot until this past week when I keep getting the error “there is a problem with the app”. I have rebooted the phone, tried setting up my scene shortcuts again in Siri but it is still not working. Is anyone else having this problem? I fixed it by logging out of the app, deleting the app. Shutting down the phone, restarting the phone, reinstalling the app and logging back in turning on Siri shortcuts and notifications. No idea why it broke, but there is the fix that worked for me!

Developer Response ,

Thank you for reporting this behavior, while we have seen other similar reports of this behavior we haven't been able to reproduce it on our end at all. If this behavior should return, please reach out to our team and they can get more details from you at that time. Email us at Questions@Alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message. For now we are assuming that this could be related to the Siri Shortcut feature itself and have been referring users to try the standard troubleshooting for it which can be found in Apples support documentation. Basically it sounds like you followed most of the steps they suggest for the behavior you were seeing, with the only exception being deleting/reinstalling our app. This is normally not preferred troubleshooting as it can create duplicate push devices for your notifications. If you run into difficulty getting your push notifications, or for really anything else you think we could help with, please email us. We're always happy to help!

Autumn Renee ,

Can only use when connected to home WiFi

I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.

Developer Response ,

Thank you for reaching out to us, Autumn, we can help! It sounds like the setting that allows the app to use cellular data has been toggled off somehow. This is easy to find though. Go to your phone settings, then scroll down until you find Alarm.com and select it. You should see a toggle for Cellular Data which needs to be toggled to the right for it to be active. If you email our team they can provide some details on why you received so many low battery messages along with tips for anything else you're curious about. Please contact us at Questions@Alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.

MON 'LAY ,

Response to your request

I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who?
I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars.
Sincerely, Richard Hopkins

Developer Response ,

Thank you for taking the time to reach out and provide your feedback and experience, Richard. We tried to locate your account so that we could reach out to you directly about this. If there is anything Alarm.com can do to help work with you and your security provider to resolve this situation, then please contact us and let us know. To clarify, Alarm.com is the software provider that provides the service that lets you remotely control and monitor your system remotely through our website and application. Your security dealer who installed and maintains your system is the one that should be providing details, documentation and instruction on how to use the system. One thing we can explain from your review is that when there is a sensor in any status that makes it unable to be armed, and the system goes into an armed state, then that sensor will generally be bypassed based on settings in your security panel. Some panels these settings can be changed and some cannot, but your security dealer will be able to provide direction on what your panel is able to do. Please reach out to us as soon as you are able to because we are not OK with you not being comfortable with the service as a whole. Email us at Questions@Alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.

Information

Seller
Alarm.com
Size
194.2 MB
Category
Lifestyle
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.

Languages

English, Dutch, French, Hebrew, Icelandic, Japanese, Norwegian Bokmål, Portuguese, Spanish, Swedish, Turkish

Age Rating
Rated 4+
Copyright
© 2017 Alarm.com Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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