Description

The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most.
More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.

What’s New

Version 4.10.11

• Critical Alerts - With this feature enabled, Alarm event notifications to the app will play a sound, even if your phone is muted or in Do Not Disturb mode.
• Bug fixes and performance improvements

Ratings and Reviews

4.7 out of 5
10.8K Ratings

10.8K Ratings

1starRating ,

Sigh...

Helpful to have access to your system from your phone, but...This is what is replacing pulse? Definitely needs updates. Hope this is the beta of ADT Control and nothing like what it will be in the future. Also forgive me if this has already been said but I believe there should definitely be a panic option on the app itself. For those of us monitoring our homes or businesses from security cameras we may be able to see something the alarm system is missing. And I can think of several other reasons why it could be helpful to trip your alarm without using a key fob (which are basically worthless and not to mention mine supposedly “didn’t come with one”). Is this already a feature in the app? Am I missing it? Please help us ADT!

Construct ,

Unsupported New Product

With no software updates fixing any of the myriad issues present, I can only see that this is beta software from one of the shadiest companies I’ve ever interacted with. There should be frequent, constant updates for software like this and yet all that has been added in two months is pointless Alexa compatibility. I never imagined I would pay a premium price, not own the equipment and be frequently misled as part of this package deal.

How about you fix the software running on the Honeywell unit so that when I silently arm the cursed thing it is actually silent, not merely without announcement? How about a replacement for the much-maligned “chime” feature? Why does my thermostat not correctly remember instructions to set the mode to cool and fan to circulate? Why does my skybell fail to connect and require me to manually press a “retry” button 25% of the time? Don’t you have people testing your products? As all software is quite prone to vulnerability, a lack of security fixes for the app doesn’t make me believe that there are no issues, it makes me believe they are not being addressed.

Developer Response ,

Thank you for your feedback. What kind of items would you like to see supported within the app? Thank you.

- Mazen

Meli Jeepster ,

Alarm

Alarm panel goes offline but all my other devices & services stay on. I can not call after 11pm to get through if my system doesn’t work, & even though I switched services, prepaid, have 2 accounts they keep charging me for a home I don’t live in & paying for 3 services. I got it resolved after 3 months of harassment calls, they cleared the fees, then charged me again & said I was past due on a previous account & that my current account services would be interrupted & would be disconnected. They have called me at 5 & 6 am multiple times to tell me my new account is ready to be serviced & a tech to come out, but I have no new account & that set up was 4 months ago. . I have documented all my calls. Now my service is down yet all my other devices are connected & can’t get through or set my alarm! What’s suppose to be peace of mind & was great for a few months, has turned into a pain in the &$$. Make sure you go with the company at not an authorized dealer, & while I pay more for a brand name I should have read all the reviews. I’m very disappointed.

Developer Response ,

We are disappointed to hear of the experience that you have had. We are happy to help you with this. Please reach out to us at alwaysthere@adt.com.

Information

Seller
ADT LLC
Size
145.4 MB
Category
Lifestyle
Compatibility

Requires iOS 11.0 and watchOS 4.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.

Languages

English, Dutch, French, Hebrew, Icelandic, Japanese, Norwegian Bokmål, Portuguese, Spanish, Swedish, Turkish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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