Description

The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most.
More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.

What’s New

Version 4.15

• Home Screen Quick Actions - Users with a doorbell camera can now set up a Home Screen Quick Action via the App Settings menu, to start a doorbell call from the app launcher icon.

• Doorbell Call Screen Enhancements - Access additional actions from the Doorbell call screen. Now you can arm your system as well as control lights, garage, and access control doors — all without leaving an active doorbell call.

• Moving? Get Access to all the information you need within your app to get ADT set up in your new home

• Performance enhancements and bug fixes:

-Fixed issue preventing landscape rotation on SVR full screen view
-Fixed issue on iOS 11 and 12 when opening the app from a notification after an app update
-Small UI improvements to fix cut off screen content during camera installation on iPad
-Fixed filter icon issue when scrolling rapidly on Saved Clips screen.

-Fixed refresh icon that would appear in some scenarios after staying on a screen for too long or leaving the app from a given screen and returning later.

-Fixed filter icon issue when scrolling rapidly on Saved Clips screen.

-Fixed refresh icon that would appear in some scenarios after staying on a screen for too long or leaving the app from a given screen and returning late

Ratings and Reviews

4.7 out of 5
20.9K Ratings

20.9K Ratings

Jey T. ,

Frozen image and unplayable video

This is a message to the ADT app developers department. I’ve had my security system for about 4 months now. This is from an iPhone XS running on iOS13.7. I have 1 doorbell cam and 2 outside backyard cams. Everything was working fine up until 3-4 weeks ago. I have informed the ADT customer service and they’ve sent a tech to my place to try and diagnose everything. On the ADTControl app my RECORDED videos do not register well anymore. The audio from the doorbell works fine but the video is frozen(video actually moves at 12seconds only 1 frame). The 2 backyard cameras don’t play any saved clips at all. Everything works fine on the live stream.

However ON THE COMPUTER, logging into the control center all recorded clips works fine. I have uninstalled and reinstalled the app two times already. Still a problem. I’m still giving you guys 5 stars still because I think this is just a bug you guys can fix, and I’ve been enjoying the system. Please ADT try and fix this if possible. Thank you.

Developer Response ,

Hello. Thank you for choosing ADT and for providing us with your feedback. We will take the time to review you experience and take the opportunity to improve. Thank you, Carla

Bahamama1231 ,

Very unhappy customer

This app was working great for a few months. Now I can’t use it unless I’m connected to Wi-Fi. Will not work with cellular data on AT&T. I’m so angry. ADT keeps saying it my phone. Funny all my other apps work fine including my ring doorbell. Nothing but problems.

Ok, so after calling multiple times for help and tons of brainstorming I figured out why this app wasn’t working on cellular data. Simple fix! Hopefully I can help some people out and save them the aggravation. I went to settings on my phone. Then to cellular data. Scrolled down to my apps. Long behold ADT was turned off. Turned on and working perfectly now. No one suggested that. Kept saying it was my WiFi and cell phone company. Not the case:)

Alexa now works with this app since I turned it on in cellular. Goto your Alexa app. Look for add security device. Choose ADT control. Yes, pulse website comes up , but just put in you ADT control password, not my ADT password. Two separate apps. And you got a connection:). I also turned Alexa off on ADT my keypad before I did this.

Developer Response ,

Hello - We are truly sorry to hear of this experience you've had and the frustrations you've endured. Please reach out to our technical support team at 1-800-238-2727 as they'd be able to troubleshoot with you. If that doesn't work, please try deleting and reinstalling the app. Thank you, Faith

jim carrasco ,

Delayed outdoor camera notifications

My front and backyard camera notifications are about 2 minutes delayed. That is, there are two whole minutes from the time there is a camera detection and the time I get an app notification about it. That is unacceptable. The whole point of having cameras with a detection system is to get notified in a timely manner. Customer stated the 2 minute delay is normal because that’s how long it takes to upload the 30 second video that gets recorded when there’s a camera detection. So the notification is not sent until 2 minutes later when the video is finished uploading to the cloud. If that is the case, then the app engineers need to include a separate notification, independent from the video upload notification, that is sent out as soon as the camera detection is triggered. Then a second notification with the available 30 second recording can be sent out. In two minutes, someone could walk from the front of my house to my backyard and break into the master bedroom without me having any idea about it. This should be a pretty simple but significant fix that can be rolled out in an update. Ring is able to do it so I don’t see why ADT control shouldn’t. I’ll revise my rating if this issue is fixed.

Developer Response ,

Hello! We are so sorry to hear about the experience that you have had with our app. We are happy to look deeper into this with you at 1-800-238-2727.

App Privacy

The developer, ADT LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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