ADT Wifi Fix 17+
ADT LLC
-
- Free
Screenshots
Description
At ADT we strive to ensure that every customer has the best possible experience with our smart products. Unfortunately, there may be times when you experience issues with setting up or keeping your device connected to the internet - in those cases, ADT Wifi Fix can help!
With just a few taps of your screen, ADT Wifi Fix completes the tests required to identify and help fix potential causes of connectivity issues, so you can go back to enjoying your ADT devices to the fullest!
What’s New
Version 25.0.30
Rebrand and bug fixes.
Ratings and Reviews
Helped ADT support identify a connection problem
This app connected to my Wi-Fi and router and identified changes to the Internet router that needed to be made for the Pulse system to work properly. Wouldn’t have known without running this app. You need to be on the lions with ADT support at the time for them to see the results and tell you what to do. Would be great if at some point the developer makes this app self running so you don’t have to be on the phone with a tech, it just reports the problems, makes changes, and tells you what to do.
Developer Response ,
Thank you for the 5 star review, we truly appreciate your feedback!
I just needed to replace a window sensor
Why do I need to download an app just to replace a window sensor? The old sensor had an issue where the battery had to be replaced every week. I finally got a replacement sensor from ADT. They missed my first virtual appointment to replace it. When I got it rescheduled and was on the phone the tech said in order to replace it I had to download this app. It is ridiculous I needed to download a FOURTH app for my ADT system. As soon as the call was over I immediately deleted it.
Developer Response ,
Our apologies for the troubles! We encourage you to email our team with your service address and contact info to AlwaysThere@adt.com so we can assist further. Please include a copy of this post for reference. TY
Avoid!!!
Just used this app at the direction of the ADT service rep, which was simply used by ADT to avoid repair or replacement of a failing alarm panel.
My alarm panel periodically goes completely dead, clearly unrelated to wireless connectivity stats.
Keep in mind, I am a network security engineer.
My wi-fi network has excellent performance to the area of the panel, as determined by my own scans.
The report generated by the app also indicated a blocked UDP port, which, as a security engineer, I can say confidently is blocked appropriately and is not necessary for the ADT device function (if it was necessary, the ADT device would never function correctly).
Again, this app is just a prop used by ADT to avoid service of their equipment.
Developer Response ,
Our apologies for any trouble! This tool is truly developed to help aid our agents and customers in diagnosing potential issues with their Wi-Fi set ups. We encourage you to email our team with your service address and contact info to AlwaysThere@adt.com so we can assist further. Please include a copy of this post for reference. TY
App Privacy
The developer, ADT LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- ADT LLC
- Size
- 39 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 17+ Unrestricted Web Access
- Copyright
- © Copyright 2024 ADT LLC. All rights reserved.
- Price
- Free