Mobile Link for Generators 4+

Mr. Brus is the most accommodating individual with whom I’ve ever worked. In the face of dealing with the repercussions of the COVID-19 pandemic which lengthened product lead times, he kept us informed of both potential and real delays in receiving and installing our 20KW generator. All of the trades required to install our unit were scheduled and coordinated by Mr. Brus. Other than ordering and paying for the unit, my only responsibility was to contact the gas company to arrange for a higher capacity gas meter, also scheduled by Mr. Brus. The quality of the installation is highly professional and conforms to state and city building and safety codes. After the installation was completed, Mr. Brus demonstrated the operation of the system and informed us of the maintenance timing and responsibilities and what to expect operationally when and if a power failure occurs. One of the most important aspects important to me was Mr. Brus’ keeping us informed of the entire process in which he exceeded our expectations every time. We can now rest assured that our home will have power available especially in severely hot or cold weather. Thank Mr. Brus!

My Generac has been in place for less than a year and it was called on yesterday due to a outage caused by heavy winds and frigidly cold temperatures during the Christmas 2022 holidays. It came on within seconds of the utility outage and performed perfectly for almost 12 hours and stopped operation without any blinks when utility power was restored. Other than myself, other family members were unaware of the event. With the significant weather changing patterns we have been seeing and will likely continue to see in the future, I am convinced the generator was a good investment, no different than having dependable transportation, good insurance and it serves as an overall family safety blanket during unplanned & disruptive events. I am not being paid to make these comments, but, I am anxious to share what I have experienced and can again, provide a safety blanket for my family, when the next power outage occurs, through our Generac Generator.

The app has worked OK for the last 15 months since the generator was installed, but is at least 5 years behind in functionality compared to similar apps. The last upgrade caused the generator to lose connection with our WiFi. In addition it causes a pop up announcement for an upgrade at least 2 levels before to keep popping up every time the app is opened. It does no good to check don’t show again, it’s a zombie!

I had to go through all the crap to reset everything at the generator and wait for the generator to reset the WiFi, and then go through all the steps to reconnect to our WiFi. There was never an interruption in the WiFi signal and the strength is still strong. The connection was lost at exactly the same time the upgrade was downloaded to my phone 2 days ago. I didn’t realize it was off line until I didn’t get the messages that the scheduled exercises were happening yesterday. It is ridiculous that the top manufacturer of backup generators can’t find people to support the app that they charge a substantial fee to use!