Screenshots

Description

*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT TECHNICIAN YOU TRUST*
The Rescue + Mobile application allows support technicians to troubleshoot a problem you are having on your device. To use this application you must be receiving support from a technician who is using LogMeIn Rescue and will provide you a pin code to start the session.
Technicians have the ability to chat, view system diagnostic information, push various profiles and settings including email, APN, and WiFi.

How to use:
1) Install the application
2) Launch the application from your home screen
3) Enter the six digit pin code given to you by your support technician
4) Allow your trusted support technician to connect to your device

What’s New

Version 7.31

General improvements

Ratings and Reviews

3.1 out of 5
41 Ratings

41 Ratings

JohnMaynor ,

Good improvements

I finally am grateful for the update to allow a reliable ability to at least let the user share their screen. This falls short of 5 stars as we don’t have the ability to take control of the users phone.

Sammyslamdance ,

Great Tool for Tech Support

Helped soo many people by being able to see their problem 1st hand!

How to train your daragon fan ,

The 6 digit passcode is generated by the technician

I can’t draw on the screen while seeing the iPad as shown in the demo screenshots. Other than that it works well.
iPad OS: 13.4.1
iPad 6th gen

App Privacy

The developer, LogMeIn, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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