SmartHQ Service 4+


Designed for iPad

    • 3.2 • 31 Ratings
    • Free



SmartHQ Service A Tool for GE Appliance Service Technicians

Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!

SmartHQ Service Features

• Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.

• Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.

• Document Search
User-friendly "Google-like" search of the GEA service document database.

• OneParts Search
Offers an exploded view of drawings of sub-systems of GE appliances.

• Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.

• Service Website
Direct access to the GEA service website, without additional login.

• Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.

• Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.

• Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.

• SharedData
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.

• Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.

What’s New

Version 2.0.20

* Bug fix in alert feature.

* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve.
* Prominent display of Bluetooth connection status for clear visibility and control over wireless connections.
* Enhanced visibility of faults, alerts, and firmware updates.
* Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials.
* Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience.
* Revamped and simplified diagnostic features section for easier and faster issue identification and resolution.
* Introducing a tutorial guide to educate users on the new layout and functionality of the app.
* Users can now navigate screens while in Service mode for added convenience.

Ratings and Reviews

3.2 out of 5
31 Ratings

31 Ratings

gorel2 ,

As always updates kill functionality

How it’s possible that after update I can’t use one parts? Only iPad, but I don’t have iPad, why I should to buy iPad to use this app if I was able to use it all the time on my iPhone.

Jraww22 ,


Update. After the recent update it was crashing. Was fixed with most recent update. Thanks

JT F. ,

Couldn’t operate without SmartHQ

Had a slight issue with an update, and GE/SmartHQ was on it with the quickness. It helps up look and operate as a professional appliance repair company!

Absolute Best Appliance

App Privacy

The developer, HAIER US APPLIANCE SOLUTIONS, INC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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