Livly 4+

Makes life easy

I’ve lived in 6 different apartment buildings since graduating college, and most of them didn’t have any app or way for me to pay my rent electronically. This app makes sure that I’m never late on payments, and I love how I can connect with other people in my building by posting messages. I hope my next building has something like this.

Frustrating user experience

I use the app in lieu of the physical key fob. It’s so buggy so that when I open the app, navigate to the key area, Auto Unlock doesn’t work but half the time. Then trying to select a door in the nearby section is worse. As the list of doors populates (rather slowly), I’ll try to hit the door I want unlocked but if you hit it as the list is still populating, you’ll accidentally hit the wrong door and have to wait for it to search and fail to connect to the door, eating up several seconds. While the app is attempting to connect to the wrong door, tapping any other button doesn’t work. It’s buggy so that after an unsuccessful connection to a door that’s not nearby, the app has a mind of its own and tries to connect to other doors on its own and prevents me from selecting the door I want opened. However the MOST frustrating part of the app is after successfully unlocking a door, to unlock a second door, I have to force close the app every time and reopen it. It’s so so awful and a complete waste of time.

Developer Response ,

Thanks for your feedback! We’re sorry to hear about the issues you’re experiencing with the app’s unlocking feature. That definitely shouldn’t be happening. Our team is constantly working on improving performance, and we’d love to look into this further. Please reach out to our support team at support@livly.io so we can troubleshoot and work on a solution for you. Thanks for your patience—we appreciate your input!

It’s okay

Paying rent is about the only thing that I use this app for. Not sure if the problems I have are with the app or because management just uses the app for rent payments. I’ve attempted to make posts in the community feed and it never actually posts which has been super frustrating ex. I found someone’s debit card in the hall and tried to make a post, says my post was posted go to the feed and my post is no where to be found. Also, there’s no option to message management directly only maintenance requests and none of the promoted offers are available in my area. Maybe my complex’s management doesn’t utilize all of the apps features. Would be great if I were able to use all of them.