ChromaComfort‪™‬ 4+

I bought this fan assuming that it had an internal timer that would shut it down? The timer value only works once. You set time from the iOS app, but this timer value only works once, and then whenever you subsequently switch on the fan at the wall it runs forever. Can you please update the firmware so the timer works every time you switch it on at the wall, based on timer setting in app?

Until then I would NOT RECOMMEND this fan since it doesn’t have the basic functionality you expect in a fan. It should not run forever when turned on at the wall.

Thank you for your feedback regarding your ventilation fan. At this time, the timer would need to be set each time the fan is used. The timer does not 'hold' its previous setting. We do appreciate you sharing your experience with us and we will be sure to forward this to the appropriate team.

I’ve tried pairing this system using my iPhone. Which should be easy, right? SO WRONG! Usually when pairing new devices, you simply go to Bluetooth and the BT locates the thing you're pairing. ABSOLUTELY NOTHING APPEARS! I downloaded the app and unsuccessfully tried pairing again using the app. However, even the pairing on the app was a dud! I don’t have Alexa, nevertheless every other system or device I’ve wanted to connect with 10 of 10 times appears and then boom, it’s all set! Due to this fact, I would not recommend this fan. I’m sure there are other user friendly fan vents on the market that are more simplified! Shop around, and READ THE REVIEWS BEFORE BUYING, is my suggestion. I let my husband take the reins on this purchase. That was my first mistake. Cheaper is NEVER necessarily better in my case! #buyersremorse

We are very disappointed to learn of your experience with your ChromaComfort unit. We are here to support you and your product! Please contact us directly at 800-637-1453 for U.S. customers and 800-567-3855 for our Canada customers. We will gladly work with you to provide a resolution and make your experience a positive one!

I initially had several of the issues that other people are talking about. Wall remote wouldn’t work, app was glitchy, then wouldn’t work at all. Color changing wasn’t working.. etc. I called the service line and he walked me through the steps on how to get it all working again. The steps were nothing crazy and so far, everything works fine. The app is slow initiating commands sometimes but it works. I don’t feel like fixing these glitches will be anything crazy for the company as it seems to just be software issues. Be patient and things should be fine with your unit.

Thank you so much for your feedback. We are happy to hear our team was able to help you find a solution. Please reach out again if we can be of any assistance in the future.