Broan-NuTone Overture 17+

What year is it?

Spent $1000 on overture hardware only to have the REQUIRED app fail before I could even create a login, which again is required. I fill in my info to create account. “Enter passcode” a popup says. No warning whatsoever but I assume they were meant to email me a passcode - when I enter anything it says “incorrect OTP”. Of course no email ever comes after several tries over several days. I am now on hold with broan. Wait time over 20 min. This hardware should not be on the market with an app like this. Even visually the app looks like it was made in 2010 so I don’t know what I expected.

Suddenly Inoperable

App seemed to be working fine, albeit with a fairly ugly and clunky interface, and no ability to turn off the colored lights at the air monitor like virtually all other smart devices.

Then yesterday it kicked me out and insisted I sign in again. My username and old password didn’t work. I used “forgot password” and they sent me a code to my email on record, I used the code, and received “no email on record.” Did this about five times with no luck.

Then tried to set up a new account. No dice. It is now impossible to log into the dashboard, nullifying any value to the (rather expensive) device.

I was actually testing it to determine if we would sell it at my retail stores. Given this frustrating app issue, I’m thinking not.

Developer Response ,

Thank you for your feedback icarus922. We would like to be able to discuss this issue with you directly. Please send an email to webinfo@broan.com with Overture App in the title so that we can provide assistance.