CIBC Mobile Banking 4+

Everyday banking on the go

CIBC

    • 3.7 • 266 Ratings
    • Free

Description

FIND IMPORTANT DISCLOSURES BELOW



The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app do more for you.



FEATURES



• Securely access your accounts with your fingerprint, face ID or password.
• Apply for bank accounts or credit cards and view your application status in real time.
• Get a snapshot of all your accounts in the same place, anytime.
• Use Apple Pay/Google Pay or Samsung Pay at payment terminals.
• Set up instant, post-dated or recurring payments.
• Deposit cheques in a flash - all you need is to take a picture with your phone.
• Send and receive money instantly with Interac e-Transfer.
• Quickly search for branches, banking hours, bank machines and mortgage advisors near you.
• Receive your free Equifax credit score directly in the app, without affecting your score.
• Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away.
• Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf.


LANGUAGES



Supports English and French


PRIVACY



Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html.


LEGAL



By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. The app (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the features and functionality described in the app description or through new features as they are introduced, and to record usage metrics; (ii) collect, use and disclose personal information as set out in our Privacy Policy; and (ii) affect preferences or data stored on your device. You can withdraw your consent at any time by uninstalling this App. For assistance, contact CIBC at the mailing address below.


CONTACT



For your banking questions, please visit: https://www.cibc.com/en/contact-us.html.


Telephone Banking: 1-800-465-2422


Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7


Website: http://www.cibc.com

What’s New

Version 10.52.2

We want to give you the best everyday banking on the go. In this update, we’ve fixed some bugs to improve reliability and performance. Keep your app updated to get the latest tools.

Ratings and Reviews

3.7 out of 5
266 Ratings

266 Ratings

Adam Tobel ,

Crashes

Hi,

I have an IPhone 8 Plus with iOS 11.1.2 running on it. The app crashes several times a day just by itself. It blacks out and poof, disappears. Could you find a solution to this? Otherwise, this one is of the best banking apps today! Thank you!

Please be very careful ,

The worst banking app out there

Half my transaction don’t appear on the app. Another 30% of my transactions show up and then disappear with no explanation! And when I call the customer support rep they say they can’t see anything on their end either 🤦🏽‍♂️. Also it takes forever for this stupid app to update transactions, FOREVER! And then when it goes through it ends up under the wrong date. I got something refunded on Tuesday and it’s showing up under Monday in their system (not as a refund as a charged transaction) I suggest keeping all of your receipts till you are 100% positive that the right transaction has gone through, how incompetent do you have to be as a financial institution that you can’t get the dates right and are putting the burden on the customer to ensure your doing your jobs right. Complete and absolute idiots, whoever is in charge (please fire the team or person in charge and spend a little money on bringing a competent person on board) of their app is a complete imbecile. The bank is okay but the app is made by dummies. I don’t like asking for people to be fired but the app team needs to go, the app is a joke

lightsp33d ,

Basic. Very basic.

The app is slow and lacks features offered by other banks’ mobile apps. To start with, it has no in-app feedback utility. So, the App store it is.

This app opens the external browser in order to complete some tasks. Is this app just a simplified web layer?

Transaction descriptions are NOT AVAILABLE. It only says “internet transaction”. This is so so amateur—how did you release this app?!

Bill payments, cannot be seen/edited after scheduling them. Bill payment log, is not easily available, lacks details. Horrible.

No instant credit card balance is provided after each credit card transaction in the log of credit card transactions. It only lists a basic description of a credit card transaction, but doesn’t list your CC balance at that point in time (as of said transaction). American banks’ apps provide this information. Very, very amateur. This app was written by a high-schooler as a 9th grade project.

And so on and so on.

I suggest you take a look at foreign bank apps (USA for instance, BofA to start with), and try to catch up. You’re 50 years behind.

Laughable.

I suggest you hire someone who has years of experience in the online banking and banking app business.

Developer Response ,

Hi there. We appreciate all your feedback and take your comments/suggestions seriously for future updates to our digital platforms. Thank you for bringing this forward to us. -Avi

App Privacy

The developer, CIBC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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