Cigna Health Benefits +4

Name: Cigna Health Benefits
Rating: 1.5 (133 reviews)
Author: Cigna Corporation

Cigna Corporation

- 1,5 • 133 avaliações

- Grátis

Descrição

Life can take you many places. That’s why, at Cigna, we want to give you easy access to the services you need, wherever you are.

The Cigna Health Benefits app is designed for customers in a Cigna Global Health Benefits group plan sponsored by an International Organisation (IGO/NGO) or a corporation in Africa.

You can use this app if your membership card displays www.cignahealthbenefits.com and a personal reference number (xxx/xxxxx…).

With the Cigna Health Benefits app, you can:
• Search for a doctor, hospital or facility, and email the search results
• Download or send an electronic version of your membership card for you or a family member*
• Submit claims* and check the status of your pending claims
• Contact us with the tap of a finger

(*If applicable for your plan)

12 de dez. de 2023

Versão 2.5.3

Minor enhances and bug fixes

1,5 de 5

133 avaliações

Disappointed and Confused

I started using Cigna at the end of 2019 and didn’t have any issues with viewing my benefits. Now that I have something to look up, my password is no longer working and the app is asking for a “personal reference number”. I was never given this on a card. Cigna also claims that if you didn’t get a card, the personal reference number would be in the welcome email. I checked, and it is NOT included in a single email from Cigna. I’m very disappointed and am now scrambling to figure out my coverage. Cigna please fix this app... I’m not trying to spend hours on the phone on hold or talking to some automated system to figure this out when the app has worked in the past....

A complete waste of time…..

This is a review of the Cigna Health Benefits app for iPhone.

This is a review being done on Dec. 13, 2023.

The app is not ready to be used by anyone at anytime in that whatever updates were recently given to this app were completely useless.

Multiple times while trying to file a claim the app times out and forces the user to log in over and over. I have literally spent over one hour trying to get to step 3 on two claims and the app keeps timing out before you get to step three. Other times after taking the photos of the paperwork the “wait” icon pops up and after a minute or so you get asked to log in again only to find out when you do log in that the information that was input has not been saved.

One would think that if a business was getting it’s customers to pay the health premiums and do “customer self service” as well; under the guise of “helping the customer” the app would/should work flawlessly.

Worse app ever

This app is simply a disaster. Every time you open it you need to re-enter your information, it doesn’t retain any piece of i formation. When trying to key in your password you have to be very lucky to be able to do it at first. It usually (and if) takes like 15 to 20 to activate the boxes to key in your password after you re-entered your user. What a poor quality for such a big and profitable company. Worth to invest a couple of thousand dollars for such a simple improvement that will make members’ lives easier. Very disappointed

Cigna Corporation, responsável pelo desenvolvimento do app, indicou que as práticas de privacidade do app podem incluir o gerenciamento de dados conforme descrito abaixo. Para mais informações, consulte sua política de privacidade.